Introducing GetFeedback for Salesforce Service Cloud

Customer experience survey solution allows businesses to measure and improve customer satisfaction (CSAT), Net Promoter Score (NPS), and agent performance across every Salesforce Service Cloud channel. Over 1,000 Salesforce Service Cloud customers are now using GetFeedback—including Amazon, Lexus, Home Depot, and Walmart—and reporting 94% survey completion rate, 21% higher customer satisfaction, and 10% increase in Net Promoter Score.

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GetFeedback Unveils New Industry Solution – GetFeedback for Financial Services

Financial Services companies can now have a stronger pulse on client experience and build richer client profiles with integrated client feedback solution. Hundreds of Financial Services industry leaders, including DTCC, Amazon Pay, The Standard, Peapack-Gladstone Bank, and FS Investments are transforming client relationships with GetFeedback for Financial Services.

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Introducing GetFeedback Analytics

Feedback can take your company to the next level—as long as you do something meaningful with it. Today we’re announcing GetFeedback Analytics: real-time dashboards that deliver the insights you need to take action. GetFeedback Analytics unlocks the power of your survey data. In each elegant dashboard, you can mix and match questions from multiple surveys. This puts your most important metrics in one place.

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One Year after Being Acquired, GetFeedback Triples in Size

GetFeedback, the world’s fastest growing online survey software application, today announced tripled business growth and a new unified email marketing and online survey product experience just one year after being acquired by leading email marketing company, Campaign Monitor. GetFeedback empowers businesses to collect customer feedback with engaging, branded, mobile-ready surveys.

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Introducing More Beautiful, Usable Surveys

Today we’re excited about a few updates that will go a long way to make your surveys look better, make them easier to navigate, and ultimately increase the number of completed surveys you receive. We’re always thinking about ways to deliver the best survey-taking experience across devices, large or small, and have made some adjustments to how respondents navigate and submit your surveys.

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Campaign Monitor Buys GetFeedback To Expand Into Surveys And Open A U.S. Office

Email marketing firm Campaign Monitor raised a surprise $250 million funding round earlier this year and then nabbed Alex Bard, who headed up Saleforce’s Service Cloud business unit, as its CEO in September, so it’s fair to say that the Australian company has grand plans cooking. The next chapter for the company, which is actually ten years old so probably not even really a startup any longer, has become all the more apparent today after it acquired U.S. online survey startup GetFeedback in an undisclosed deal.

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