Customer experience survey solution allows businesses to measure and improve customer satisfaction (CSAT), Net Promoter Score (NPS), and agent performance across every Salesforce Service Cloud channel. Over 1,000 Salesforce Service Cloud customers are now using GetFeedback—including Amazon, Lexus, Home Depot, and Walmart—and reporting 94% survey completion rate, 21% higher customer satisfaction, and 10% increase in Net Promoter Score.
Financial Services companies can now have a stronger pulse on client experience and build richer client profiles with integrated client feedback solution. Hundreds of Financial Services industry leaders, including DTCC, Amazon Pay, The Standard, Peapack-Gladstone Bank, and FS Investments are transforming client relationships with GetFeedback for Financial Services.
On this week’s episode of the Marketing Cloudcast — the marketing podcast from Salesforce — we’re talking to Kraig Swensrud, founder and CMO of GetFeedback. Kraig is the former CMO of Salesforce and now leads GetFeedback to help companies build mobile-ready surveys that reach customers anywhere.
Feedback can take your company to the next level—as long as you do something meaningful with it. Today we’re announcing GetFeedback Analytics: real-time dashboards that deliver the insights you need to take action. GetFeedback Analytics unlocks the power of your survey data. In each elegant dashboard, you can mix and match questions from multiple surveys. This puts your most important metrics in one place.
With their sun-kissed torsos, beach-tossed locks, and laidback outlook on life, surfers have provided decades of stereotypes and cliches in media and advertising. But there is something different about today’s surfers in San Francisco. Meet the local startup execs who are grabbing boards and getting down to business.
GetFeedback Extends Capabilities of Salesforce Health Cloud With Integrated Surveys and Forms Application
GetFeedback, one of the world’s fastest growing online survey and forms applications, today announced it is extending the capabilities of Salesforce Health Cloud with integrated, mobile-ready surveys and forms that empower healthcare organizations to quickly and effectively collect patient feedback.
GetFeedback, the world’s fastest growing online survey software application, today announced tripled business growth and a new unified email marketing and online survey product experience just one year after being acquired by leading email marketing company, Campaign Monitor. GetFeedback empowers businesses to collect customer feedback with engaging, branded, mobile-ready surveys.
Today we’re excited about a few updates that will go a long way to make your surveys look better, make them easier to navigate, and ultimately increase the number of completed surveys you receive. We’re always thinking about ways to deliver the best survey-taking experience across devices, large or small, and have made some adjustments to how respondents navigate and submit your surveys.
Email marketing firm Campaign Monitor raised a surprise $250 million funding round earlier this year and then nabbed Alex Bard, who headed up Saleforce’s Service Cloud business unit, as its CEO in September, so it’s fair to say that the Australian company has grand plans cooking. The next chapter for the company, which is actually ten years old so probably not even really a startup any longer, has become all the more apparent today after it acquired U.S. online survey startup GetFeedback in an undisclosed deal.
We’re excited to announce that GetFeedback has been acquired by Campaign Monitor. With the added resources of a larger company, we will now be able to move even faster. Existing GetFeedback customers will start seeing new improvements to the GetFeedback service immediately, including additional survey features, native email delivery, and expanded 24/7 global support.