Understand every experience your customers have with your company — from sale to delivery — so that you can build dependable products and strengthen customer loyalty.
Industry trade shows are a valuable channel for connecting with potential customers. GetFeedback’s event experience surveys help you continue your trade show conversations and measure interest in your product so that you can get a strong return on your event investment. Aircraft manufacturer Cirrus Aircraft sends event experience surveys after large trade shows to convert plane enthusiasts into Cirrus Aircraft customers.
What if you could pinpoint the reasons your customers purchase your product? GetFeedback’s sales experience surveys unveil valuable insights into why your customers bought from you, so that you can evaluate everything from sales rep performance to pricing structure. Global equipment manufacturer Caterpillar surveys new customers after every CAT machine purchase, and the survey insights are unlocking new selling opportunities.
GetFeedback’s Net Promoter Score® Surveys give you a sturdy grasp on customer satisfaction and the data you need to either fix or strengthen valuable relationships. Global manufacturing company The Weir Group sends regular surveys to their mineral, oil, and power industry customers to make sure they are having a great experience and will continue to be customers for years to come.
In today’s crowded manufacturing market, customer service is a true differentiator. Whether your customer deals with a live chat support agent or an in person technician, GetFeedback helps you measure and understand how your service team is performing. Global paint manufacturer Axalta Coating Systems measures the service experience after every support interaction, helping them drive a better service organization.
As a manufacturer, it is imperative that you monitor product performance and identify defects before issues escalate. GetFeedback’s product experience surveys give you a real-time pulse on product satisfaction, so that you can do quality control and meet customer requirements. Delta Material Services measures product experience after airlines purchase new airframe and engine components, to makes sure that their product is meeting customer needs.
of manufacturing teams say they’ve become more focused on customer relationships this year.
of business buyers say they will switch brands if a company provides inconsistent service.
of manufacturing executives believe customer experience is a key differentiator.
Hundreds of manufacturing companies use GetFeedback to measure and understand the customer experience.
See why the world's leading brands use GetFeedback to understand and improve their customer experience.