Weir
3m
Axalta
Dms
Sandvik
Cat
Halliburton

Deliver the highest quality customer experience with GetFeedback for Manufacturing

Understand every experience your customers have with your company — from sale to delivery — so that you can build dependable products and strengthen customer loyalty.

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Measure and understand customer satisfaction at key moments in the customer journey

Marketing
Marketing
Customer visits trade show booth
Once a customer visits your trade show booth, measure their event experience. Did they enjoy the event and would they like to learn more about your product?
Sales
Sales
Customer buys new product
Immediately after a customer purchases your product, measure their experience with your field salespeople.
Success
Success
Customer has been using product for 60 days
60 days after a customer purchases your product, check in to understand their overall satisfaction with your equipment and team.
Support
Support
Customer contacts service rep or technician
Right after a customer contacts your service team, monitor their service experience. Was their problem fixed and was their service agent helpful?
Product
Product
Customer has been using product for 6 months
6 months after a customer purchases your product, measure their product experience. Are they satisfied with the quality of their equipment?
Marketing
Customer attends aircraft trade show
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Marketing
Customer attends aircraft trade show
Marketing Surveys

Connect with trade show attendees and lock in new business.

Industry trade shows are a valuable channel for connecting with potential customers. GetFeedback’s event experience surveys help you continue your trade show conversations and measure interest in your product so that you can get a strong return on your event investment. Aircraft manufacturer Cirrus Aircraft sends event experience surveys after large trade shows to convert plane enthusiasts into Cirrus Aircraft customers.

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Sales
CONSTRUCTION COMPANY PURCHASES CATERPILLAR EQUIPMENT
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Sales
CONSTRUCTION COMPANY PURCHASES CATERPILLAR EQUIPMENT
Sales Surveys

Elevate field sales performance and sell more product.

What if you could pinpoint the reasons your customers purchase your product? GetFeedback’s sales experience surveys unveil valuable insights into why your customers bought from you, so that you can evaluate everything from sales rep performance to pricing structure. Global equipment manufacturer Caterpillar surveys new customers after every CAT machine purchase, and the survey insights are unlocking new selling opportunities.

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Success
OIL AND GAS COMPANY HAS BEEN USING WEIR GROUP EQUIPMENT FOR 60 DAYS
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Success
OIL AND GAS COMPANY HAS BEEN USING WEIR GROUP EQUIPMENT FOR 60 DAYS
Customer Success Surveys

Have a pulse on overall experience and boost customer loyalty.

GetFeedback’s Net Promoter Score Surveys give you a sturdy grasp on customer satisfaction and the data you need to either fix or strengthen valuable relationships. Global manufacturing company The Weir Group sends regular surveys to their mineral, oil, and power industry customers to make sure they are having a great experience and will continue to be customers for years to come.

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Support
BUSINESS CONTACTS AXALTA COATING SYSTEMS SERVICE AGENT
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Support
BUSINESS CONTACTS AXALTA COATING SYSTEMS SERVICE AGENT
Customer Service Surveys

Monitor reps and technicians and deliver impeccable service.

In today’s crowded manufacturing market, customer service is a true differentiator. Whether your customer deals with a live chat support agent or an in person technician, GetFeedback helps you measure and understand how your service team is performing. Global paint manufacturer Axalta Coating Systems measures the service experience after every support interaction, helping them drive a better service organization.

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Product
AVIATION CUSTOMER HAS BEEN USING DELTA MATERIAL SERVICES FOR 6 MONTHS
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Product
AVIATION CUSTOMER HAS BEEN USING DELTA MATERIAL SERVICES FOR 6 MONTHS
Product Surveys

Understand and control the quality of your product.

As a manufacturer, it is imperative that you monitor product performance and identify defects before issues escalate. GetFeedback’s product experience surveys give you a real-time pulse on product satisfaction, so that you can do quality control and meet customer requirements. Delta Material Services measures product experience after airlines purchase new airframe and engine components, to makes sure that their product is meeting customer needs.

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Juan Contreras
Business Development Manager
We want to make sure our customers have a great end to end experience, from when they walk into the showroom to when their shed is installed. And GetFeedback helps us do just that.
See Their Story

Great customer experience is more important than ever before

71%

of manufacturing teams say they’ve become more focused on customer relationships this year.

78%

of business buyers say they will switch brands if a company provides inconsistent service.

86%

of manufacturing executives believe customer experience is a key differentiator.

Loved by the world’s leading Manufacturing companies

Hundreds of manufacturing companies use GetFeedback to measure and understand the customer experience.

Manufacturing brands left Manufacturing brands right

Ready to turn your customer feedback into action?

See why the world's leading brands use GetFeedback to understand and improve their customer experience.

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