Customer experience surveys for Salesforce

Turn customer interactions into insights.
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“ Zenefits uses GetFeedback to measure customer satisfaction levels at every step of a customer interaction. Survey results are automatically associated with the customer record in Service Cloud enabling the right people at the company to monitor and react in real time. ”

Joshua Jackson Business Operations, Customer Support Zenefits

Actionable Customer Feedback

Capturing customer feedback in Salesforce enables your team to
quickly identify trends and react to customer issues.

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“ Everybody at FOX Sports loves GetFeedback and the consumer insight that it gives us. ”

Marc Sommer Sr. Director, Program Strategies & Consumer Insights Fox Sports

Better customer experiences start with better surveys

A great survey experience leads to more feedback, quicker time to insight, and a positive brand experience for your customers.

GetFeedback Online Survey Software for Salesforce Reports
  • User Experience

    Great UX leads to better engagement, higher response rates, and quicker time to insight.

  • Brand Control

    You work hard to create a great brand. Your surveys and forms should leave your customers with a positive perception.

GetFeedback Online Survey Software for Salesforce Reports
  • Responsive

    GetFeedback surveys provide a great experience on any device your customer happens to be using, including phones, tablets, or web browsers.

  • Salesforce Integration

    Trigger surveys based on customer interactions and automatically update customer records with their feedback.


“ We've fallen in love with GetFeedback's smooth UI and Salesforce Integration. GetFeedback shares Optimizely's philosophy of making things easy and beautiful. ”

Adrian Gregory Business Ops Manager Optimizely

Sophisticated, not complicated.

Start getting powerful customer insights in Salesforce in minutes, not weeks.

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“ GetFeedback and its powerful Salesforce integration was a no-brainer for us. With GetFeedback and Salesforce, Appirio’s HR team can deliver data-driven analysis and programs better than ever before. ”

Rachel Tallant Director, HR Programs Appirio

5 steps to better customer insights.

Start getting powerful customer insights in Salesforce in minutes. Setup is non-invasive, flexible, and easy to implement. No professional services, or hidden fees required. Follow the 5 easy steps below and get started today!

Connect to Salesforce

GetFeedback for Salesforce is a connected app — there is nothing to install or configure. Simply connect GetFeedback to your Salesforce environment(s) and you'll be ready to push survey response data into your customer processes.

Connect to salesforce

Design your survey

Design a survey that delights your customers, represents your brand to the fullest, and most importantly, drives engagement and sky-high response rates. No design skills required!

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Map your customer feedback to Salesforce

Now you’re ready to start pushing customer feedback into Salesforce. Quickly and easily update standard or custom objects in Salesforce with data from your surveys and forms.


Distribute your survey

GetFeedback works with any email service provider. Try embedding your survey question directly in an email for maximum engagement. Or, try embedding surveys and forms into your web properties, knowledge base, and communities.

Analyze results

Several reporting options make it easy to analyze your data, including Salesforce reports and dashboards, GetFeedback reports and dashboards, or pull the data into a 3rd-party system via xls/csv or our reporting API.


Ready to turn your customer feedback into action?

See why the world's leading brands use GetFeedback to understand and improve their customer experience.

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