A customer satisfaction survey will help you understand the sentiment of your customer, what they like and dislike, and how your business can improve to serve them better. For example, you might ask your customers their opinions on your website, sales process, product satisfaction, pricing, competitiveness, and overall satisfaction. When customers leave you, it's also a good idea to ask them why they left and what you can do to earn their business in the future. Since GetFeedback surveys are mobile-ready, they ensure that when your customer is ready to speak, you can deliver a delightful experience.
It's a simple question that can tell you much about your customers and your business. How likely are your customer to recommend your business to a friend or colleague?" This is the essence of the Net Promoter Score (NPS) survey, a methodology that measures customer sentiment. Net Promoter Score surveys put your customers into 3 groups known as "Promoters," "Passives," and "Detractors," and challenges your business to improve the number or promoters while decreasing the number of detractors. So if your business goal is to delight your customers, measuring the Net Promoter Score with is a great place to start.
With GetFeedback, you have complete control over your customer satisfaction survey, including branding, questions, survey logic, and how you gather feedback from your audience.
For many organizations, Salesforce is the home for customer data, which is why Getfeedback ties right into Salesforce out-of-the-box. Create your customer satisfaction surveys with GetFeedback and connect to your Salesforce account. You can save customer satisfaction survey responses directly onto Accounts, Contacts, Leads, Cases, or any other standard or custom object in Salesforce.
See why the world's leading brands use GetFeedback to understand and improve their customer experience.