Learn how to use customer loyalty metrics (NPS, CES, and CSAT) to improve customer experience and increase retention rates.Read On
Use our interactive calculator to measure your Customer Satisfaction Score (CSAT) and its impact on ROI.Read On
Learn how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts.Read On
Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator.Read On
Learn how you can build a simple and effective VoC program that impacts your bottom line.Watch Now
Learn how to develop an NPS survey and use its data to deliver the best customer experience possible.Read On
When companies prioritize the experience customers have with their brand, everyone benefits in the long run. So why isn’t every company hyper-focused on delivering a great customer experience?Read On
How to power your feedback program with surveys in Salesforce
Use this guide to learn how to implement a successful live chat customer support program.
Measuring customer feedback gives you insight into every aspect of your customer experience. In this guide, you’ll learn the seven easy steps to build mobile-friendly customer surveys and then translate those insights into action with Salesforce.
Learn how Automated Email can help simplify and optimize your email survey strategy.
Learn how SMS Invitations can help simplify and optimize your SMS survey strategy.
When it comes to customer satisfaction, it’s all about the follow-through. Learn how the closed-loop process helps companies get ahead of customer expectations.
Customer satisfaction (CSAT) surveys help companies identify opportunities for growth, but that feedback can’t reach its full potential without the context of other key customer data. When you measure CSAT with Salesforce, you can turn feedback into action.
The Net Promoter Score (NPS) survey uses one simple question to quantify customer health: “How likely are you to recommend our brand?” When you integrate NPS with Salesforce, you can measure customer loyalty at each stage of the customer journey.
How to build better surveys, from design to distribution
See why the world's leading brands use GetFeedback to understand and improve their customer experience.