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How to power your feedback program with surveys in Salesforce
Measuring customer feedback gives you insight into every aspect of your customer experience. In this guide, you’ll learn the seven easy steps to build mobile-friendly customer surveys and then translate those insights into action with Salesforce.
Great customer service leads to happy customers, higher retention, and more revenue. But today, delivering “great” service means supporting customers wherever and whenever they need help—and giving them an easy way to share feedback after they get it.
Customer satisfaction (CSAT) surveys help companies identify opportunities for growth, but that feedback can’t reach its full potential without the context of other key customer data. When you measure CSAT with Salesforce, you can turn feedback into action.
The Net Promoter Score (NPS) survey uses one simple question to quantify customer health: “How likely are you to recommend our brand?” When you integrate NPS with Salesforce, you can measure customer loyalty at each stage of the customer journey.
How to build better surveys, from design to distribution
See why the world's leading brands use GetFeedback to understand and improve their customer experience.