CX for Salesforce

How to power your feedback program with surveys in Salesforce

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Getting Started with GetFeedback for Salesforce

Measuring customer feedback gives you insight into every aspect of your customer experience. In this guide, you’ll learn the seven easy steps to build mobile-friendly customer surveys and then translate those insights into action with Salesforce.

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Using Omni-Channel Feedback to Elevate Service Quality

Great customer service leads to happy customers, higher retention, and more revenue. But today, delivering “great” service means supporting customers wherever and whenever they need help—and giving them an easy way to share feedback after they get it.

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Taking Action with Customer Satisfaction (CSAT) in Salesforce

Customer satisfaction (CSAT) surveys help companies identify opportunities for growth, but that feedback can’t reach its full potential without the context of other key customer data. When you measure CSAT with Salesforce, you can turn feedback into action.

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Taking Action with Net Promoter Score (NPS) in Salesforce

The Net Promoter Score (NPS) survey uses one simple question to quantify customer health: “How likely are you to recommend our brand?” When you integrate NPS with Salesforce, you can measure customer loyalty at each stage of the customer journey.

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Survey Strategy

How to build better surveys, from design to distribution

Survey Design & Creation

Resource Guide
The Complete Guide to Survey Question Types
Blog Post
Designing Surveys That Deliver: 5 Ways to Get Better Results
Blog Post
The Anatomy of an Effective Online Survey

Survey Distribution & Analysis

Resource Guide
Mastering Email Surveys from Beginning to Send
Blog Post
How to Distribute Surveys to Get Quality Responses
Blog Post
How to Turn Survey Results into Awesome Presentations

Survey Pro Tips

Resource Guide
9 Things to Do Before You Send Online Surveys
Blog Post
7 Ways to Level Up Your Customer Feedback Program
Blog Post
Everything You Need to Know About Survey Response Rates

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