GetFeedback: Mobile-First Operator Snags $2.3 Million From Salesforce Ventures

While online surveys have been around for a while, it looks like the space is poised for some big changes. And GetFeedback is leading the charge. It definitely helps that the company has several co-founders with deep experience from Salesforce.com CRM +0.66%. While there, they worked on the cutting-edge of mobile, social and yes, cloud technologies. Founded in March 2013, GetFeedback has made lots of progress.

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Say Hello to GetFeedback for Salesforce Desk.com

Earlier this year we partnered with Salesforce.com to unveil GetFeedback for Salesforce, an integrated customer feedback and customer engagement system for Salesforce customers. It’s been a huge success for companies that use the core CRM applications from Salesforce, such as the Service Cloud. GetFeedback for Desk.com allows a company deliver amazing customer service by helping them gather the customer feedback they need to answer key questions.

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GetFeedback Summer ’14: Team Administration

Until now, GetFeedback accounts have been tied to a specific person. For example, you sign into GetFeedback with your unique email address and password, and if you need to work with others on a survey project, your only option was to share account credentials with another person. Today, with the release of Summer ‘14, GetFeedback introduces team administration and collaboration for all of your customer survey projects. Have a quick look at the Summer ’14 Product Feature Tour.

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Enterprise Software: How To Go Mobile-First

The enterprise software market is certainly ripe for mobile growth. Yet many of the traditional vendors – and even cloud startups – really do not know how to put together the right approach. What to do? Well, a good idea would be to check out GetFeedback.com, which is taking on SurveyMonkey to disrupt the customer survey market with engaging, mobile-ready surveys.

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With mobile surveys, market research gets a makeover

The days of lengthy online surveys are numbered, and the startup GetFeedback and online survey leader SurveyMonkey are both poised to benefit.Countless millions of dollars are spent validating the mobile revolution with adoption statistics and usage metrics. Ironically, the field of market research itself appears to have overlooked this shift, relying on outdated technology and techniques that are increasingly at odds with mobile attention spans.

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Why integrating philanthropic strategies should be the new norm for tech startups

By all indications, technology companies are more philanthropic than they’ve ever been and giving back is becoming a core value in Silicon Valley’s culture. Variations of the 1/1/1 model are already being embraced widely amongst the tech community including philanthropic programs at GetFeedback.com, Google, VMWare, Workday, Splunk, Zynga, Appirio, and Atlassian, among others.  

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GetFeedback and Salesforce, Better Together

GetFeedback for Salesforce delivers an integrated offering that allows any company to create branded, mobile-ready customers surveys with GetFeedback that can be distributed to customers on smartphones, tablets and web browsers. Survey responses can be automatically associated with existing customer data in Salesforce, and individual customer responses can be segmented for deeper insight and action with Salesforce analytics.

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