Optimise digital experiences with customer feedback


Use website and app surveys to quickly identify and resolve customer pain points.

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Launch website surveys fast, without engineering

Deploy our JavaScript on your website once and scale feedback collection across every page. Target specific users, identify issues, gain insights about site content and more.

  • Set up campaigns that target website visitors based on browsing or usage behaviours
  • Allow users to provide feedback on specific parts of your website with an “Always on” feedback button
  • Capture relevant metadata about website users such browser, device, location and more
  • Comply with privacy mandates by filtering personal identifiable information (PII) out of the data you collect
  • Design the feedback buttons and surveys to fit your brand
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Grow your e-commerce revenue by improving website experiences for shoppers

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Increase conversion rates by reducing friction for your website visitors

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Improve user engagement across your website by making it more navigable

Mobile app surveys that yield higher response rates

GetFeedback app surveys don’t require your users to “opt in”. GetFeedback surveys keep your users within your app, without requiring them to “opt in”. With no browser windows to load, it’s a better digital experience.


Our app surveys include the same great features as our website surveys, plus a simple mobile SDK that provides unique benefits to mobile apps:

  • Gain more app users by improving product design and UX
  • Earn more revenue from your app due to better performance, more app adoption and fewer detractors
  • Increase your mobile app ratings for iOS and Android
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Boost content performance and reduce support tickets

Embed feedback requests into any piece of content on your website and improve on-page experiences.


Like our website and app surveys, getting started takes little technical support:

  • Detailed, conditional surveys can be automated to respond to user actions
  • A fully customisable widget seamlessly blends into your webpage
  • Users can provide feedback on specific parts of the landing page or on the general digital experience

Discover why our customers trust us to power their digital CX

KLM

KLM Royal Dutch Airlines

The global airline increased its app usage and revenue by capturing Voice of the Customer.

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PUMA

By listening to its customers across multiple dimensions, the retailer saw 52% growth in Paypal order volume.

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Carrefour

The retailer now has 50% of its roadmap dedicated to resolving customer frustrations

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Looking to reach customers via email or SMS?

GetFeedback can help you improve other parts of your customer experience by collecting transactional and relational feedback.

GetFeedback is brought to you by  momentive.ai. Shape what's next with AI‑driven insights and experience management solutions built for the pace of modern business.

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