Your customers have feedback. Are you listening?

Empower customers to provide real-time, contextual feedback throughout the customer journey.

Launch your CX programme in days, not months

CREATE

Quickly launch one or multiple NPS programmes and easily manage them at scale.

COMMUNICATE

Easily set up and manage feedback touchpoints throughout the customer journey.

INITIATE

Trigger surveys based on lifecycle events captured in Salesforce or other systems your organisation uses.

Send surveys to the right person at the right time

CUSTOMISE

Quickly send surveys via email and SMS that match the look and feel of your brand.

PERSONALISE

Personalise surveys with customer data from Salesforce for a tailored experience that increases response rates.

TARGET

Target the right audience based on customer attributes and behaviours from Salesforce and other systems.

Listen to customers wherever they are

FRICTIONLESS

Seamlessly integrate feedback into your website without disrupting the browsing or shopping experience.

REAL TIME

Prompt users to give real-time website or product feedback with advanced behavioural and demographic targeting.

CONTEXTUALISED

Get more context by gathering visual feedback and technical details to quickly identify areas of improvement.

Extend the power of feedback to mobile apps

EMBEDDED

Embed feedback into your app with our easy-to-use mobile SDK for Android and iOS.

STREAMLINED

Customise and update in-app surveys without engineering support.

SEAMLESS

Turn positive feedback into app store ratings without users leaving your app.

See what GetFeedback can do for your business

Get your CX programme up and running in days, not months.

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