Empower teams to quickly act on feedback
Don’t just listen – drive action across your teams to improve the customer experience.
Automate tasks for critical feedback
CUSTOMISE
Create custom notifications for your team to act on feedback based on customer attributes, sentiment and more.
COMMUNICATE
Set up workflows and alerts based on role so the right individuals in the organisation can quickly take action.
ALERT
Quickly notify product, web or other teams about issues in real time.
Empower teams to take action in the systems they use
ACT QUICKLY
Ensure that the right teams take action on time-sensitive feedback in the tools they use every day.
BE RESPONSIVE
Send critical feedback through Slack, escalate technical issues in Jira, trigger customer follow-up in Salesforce, and more.
ORGANISE DATA
Push feedback data where you need it with our flexible API.
Enable organisational change
OFFER COLLABORATION
Socialise insights and drive internal collaboration with custom dashboards.
CREATE VISIBILITY
Make key customer insights available across all levels of your organisation.
ENABLE TEAMWORK
Share accountability for improving the customer experience across all departments.
See what GetFeedback can do for your business
Get your CX programme up and running in days, not months.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.