The Catalogue of Customer Experience Metrics
The most popular CX metrics catalogued by purpose and best use case.
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Customer Effort Score (CES): The Complete Guide
Learn how to use the Customer Effort Score metric, boost loyalty, and prove the ROI of your efforts.
How to Drive More Revenue With NPS, CSAT, and CES
Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply
Customer Experience: The New Battleground for Business
When companies prioritize the experience customers have with their brand, everyone benefits in the long run.
A Starter’s Guide to Customer Research
This guide covers four key methods to successfully conduct customer research that will help you improve overall customer experience.
Getting Started with GetFeedback for Salesforce
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
![Customer Journey Map Guide [Examples & Free Template]](http://images.ctfassets.net/freurdme1ae3/2v98TLezxGeikPs1lA2JVJ/056c42bef28f903cec177cd5e123c4ed/5202001Customer-Experience-Journey-Map-Guide-Header-Image.jpg?w=2160&h=1404&q=80&fm=webp&fit=fill&f=face)
Customer Journey Map Guide [Examples & Free Template]
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
How to Use NPS Surveys to Create the Best Customer Experience
The right NPS survey will help you build long-lasting relationships with your customers.
Taking Action with Customer Satisfaction (CSAT) in Salesforce
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.
How to Use Customer Loyalty Metrics: NPS, CES & CSAT
This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.
Taking Action with Net Promoter Score (NPS) in Salesforce
The basics on how to use a Net Promoter Score (NPS) survey.
Customer Satisfaction Score (CSAT): Complete Guide
This guide will teach you how to use the Customer Satisfaction Score metric, boost loyalty, and prove the ROI.
How to Run a Successful CX Program With Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to Calculate the ROI of Customer Experience
This guide will teach you how to quantify the value of your CX initiative through a step-by-step process of calculations.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program. This guide will teach
GetFeedback for Salesforce Event Resources
GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program.
How to Implement SMS Surveys With GetFeedback
Use this guide to learn how to apply and optimize this new survey distribution feature.
How to Implement Automated Email Surveys With GetFeedback
Use this guide to learn how to apply and optimize this new survey distribution feature.
How to Implement Live Chat for Customer Support
The modern customer expects instant support from a real person—can you provide that?
How to Increase Your Bottom Line with a Customer Journey
Get more customers, decrease churn, and increase loyalty in a fraction of the time with a customer journey map. Introduction
Progressive Profiling: The Key to Personalized Marketing
Here’s a look at how progressive profiling can help businesses personalize their marketing and better connect with their buyers.
The Future of Customer Feedback
How do you close the loop and stay ahead of your customers’ needs?
Mastering Email Surveys from Beginning to Send
We’ll cover email survey best practices that help you maximize response rates and get data you can count on.
Using Omnichannel Feedback to Elevate Service Quality
Great customer service leads to happy customers, higher retention, and more revenue.