A comprehensive guide to delivering great digital user experiences and measuring your success.
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How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic.
This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.
How to run a successful employee experience (EE) program that also empowers teams to provide better CX and improve the bottom line.
Everything you need to know to conduct a successful user research program.
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.
Four steps to integrate user feedback into your bug tracking program.
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.
How to design a customer experience that prioritizes the always-evolving human and machine interconnection.
The four key elements you need to implement for a successful cross-functional customer experience program.
The most popular CX metrics catalogued by purpose and best use case.
Learn how to use the Customer Effort Score metric, boost loyalty, and prove the ROI of your efforts.
Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply
When companies prioritize the experience customers have with their brand, everyone benefits in the long run.
This guide covers four key methods to successfully conduct customer research that will help you improve overall customer experience.
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
The right NPS survey will help you build long-lasting relationships with your customers.
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.
This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.
The basics on how to use a Net Promoter Score (NPS) survey.
This guide will teach you how to use the Customer Satisfaction Score metric, boost loyalty, and prove the ROI.
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
This guide will teach you how to quantify the value of your CX initiative through a step-by-step process of calculations.