Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
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Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
How to Run a Successful CX Program With Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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5 customer experience trends to watch for in 2021
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.
Influence is everything: 3 tips for managing up and out from our CX leader roundtable
A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers.
Lippert Components fueled innovations using GetFeedback
After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.
Interview with CX Ambassador Matthew Phillip
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.
How to manage customer service during COVID-19 holiday season
Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.
How to deliver the best mobile user experience
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.
5 ways support teams can prepare for the COVID-19 holiday rush
How to provide the best customer service and support during this unprecedented holiday season.
Create winning and lucrative digital experiences with customer feedback
Still not mobile first? Survive with the help of user feedback
End the tug of war between product and CX
Product in 2021: Building for the next normal
NPS, CSAT, and CES: Know the difference and why it matters
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Write the Perfect Customer Thank you Email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The Complete Guide to Survey Question Types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
The Top 3 Customer Experience Metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.