How to Calculate the ROI of Customer Experience
This guide will teach you how to quantify the value of your CX initiative through a step-by-step process of calculations.
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How to Run a Successful CX Program With Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
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Customer Journey Map Guide [Examples & Free Template]
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
10 (Common) Challenges of a CX Cross-Functional Team
The most prominent challenges of running a cross-functional CX team and how to overcome them.
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Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplified CX YouTube series episode on how to prove the ROI of your CX program.
How to Bridge the Customer Experience Gap Across the Organization
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.
How to Bridge the Gap for CX Across the Organization
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.
Interview With CX Ambassador Corrina Owens
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.
How to Use Real-Time Feedback for Bug Tracking
Four steps to integrate user feedback into your bug tracking program.
The Complete Guide to User Experience Metrics
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.
Effortless Experience IS NOT Enough, Here’s Why!
Simplified CX YouTube series episode on the effortless experience concept.
The Difference Between B2C and B2B Customer Journey Mapping
Simplified CX YouTube series episode on customer journey mapping for B2B and B2C companies.
How to Use the Customer Satisfaction Score (CSAT) Metric
Simplified CX YouTube series episode on how to use the CSAT metric.
How to Run a Voice of the Customer (VoC) Program
Simplified CX YouTube series episode on how to run a successful VoC program.
How to Use Machines to Deliver Great Customer Support
Scale your hyper-personalized customer support program with the help of AI and chatbots.
Everything You Need to Know to Succeed in Customer Experience
What it really takes to succeed in running a cross-functional CX program.
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How to Calculate the ROI of Customer Experience
This guide will teach you how to quantify the value of your CX initiative through a step-by-step process of calculations.
Demystifying the Customer Journey Map, featuring Forrester Research
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
Write the Perfect Customer Thank you Email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
How to Identify Weaknesses in Your Customer Journey Map
Steps to identifying the weaknesses in your customer journey that, if improved, will lead to improved customer satisfaction and better business performance.
The Complete Guide to Survey Question Types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
10 (Common) Challenges of a CX Cross-Functional Team
The most prominent challenges of running a cross-functional CX team and how to overcome them.