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Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
How to run a successful CX program with Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to build a multi-skilled CX team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to run a successful Voice of the Customer (VoC) program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
New
Meet Momentive: agility and insights to help you shape experiences of tomorrow
SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive.
A new kind of CX maturity assessment that’ll empower you to make real progress
CX maturity assessment
How PUMA used multi-dimensional customer feedback to drive a digital transformation
How to leverage employee NPS (eNPS)
Why employee NPS surveys are valuable for your business and how they can help provide an accurate measurement of employee satisfaction.
What is the difference between customer care and customer service?
An overview of customer care the role it plays in the overall customer experience.
Driving change through the post-support case interaction survey
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
Best places for customer service certification & training
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
Transactional NPS (tNPS)
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
How to get your CCXP credentials
Learn what the CCXP is, why it matters, and how to get it.
GetFeedback simplifies CX for Salesforce customers with a new integration and a new app
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
GetFeedback announces new AI-powered insights, listening, and automation capabilities
New capabilities to accelerate and scale your CX program.
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Write the perfect customer thank you email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
CX maturity assessment
The complete guide to survey question types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The top 3 customer experience metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.