Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
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Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
How to Run a Successful CX Program With Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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Bridging the Gap Between Human Resources and CX
Top three ways CX and HR can collaborate for better results on customer and employee experience.
What's The Difference Between Digital Experience and Customer Experience?
Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
The Top 3 User Experience Terms You Should Know
Simplifying CX YouTube series on the most popular user experience terms.
A New User Interface to Simplify CX
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind.
Use Employee Surveys to Gauge Service Agent Wellness and Increase Productivity
How to leverage employee surveys to improve EX during this pandemic.
Interview With CX Ambassador Nicole Sult
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
The Ultimate Guide to Employee Experience
How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line.
The User Experience (UX) Research Guide
Everything you need to know to conduct a successful user research program.
Best Practices to Prove the Business Value of CX
CustomerThink report that shows how to develop an ROI strategy for your CX program.
Bridging the Gap Between Marketing and CX
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.
SpendHQ's Focus on CX Hastened the Sales Process by 20% with GetFeedback
Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.
Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
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Write the Perfect Customer Thank you Email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The Complete Guide to Survey Question Types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
The Top 3 Customer Experience Metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.