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Prove The ROI of Customer Experience (WITH ACTUAL MATH!)

Simplifying CX YouTube series episode on how to prove the ROI of your CX program.

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Bridging the Gap Between Human Resources and CX

Top three ways CX and HR can collaborate for better results on customer and employee experience.

Interview With CX Ambassador Nicole Sult

Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.

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