Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
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Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
How to Run a Successful CX Program With Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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Create winning and lucrative digital experiences with customer feedback
Still not mobile first? Survive with the help of user feedback
End the tug of war between product and CX
Product in 2021: Building for the next normal
NPS, CSAT, and CES: Know the difference and why it matters
The one thing missing in your ecommerce strategy: customer feedback
Customer service in the new normal: Don't get left behind
The art of persuasion: How to fund your CX program
Reality check: Navigating today's CX challenges and looking ahead
Standing out with proven customer engagement strategies
Delight or disappoint: Marketing's opportunity in the new normal
Adapt or bust: Strategies B2B and B2C companies can adopt from each other
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Write the Perfect Customer Thank you Email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The Complete Guide to Survey Question Types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
The Top 3 Customer Experience Metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.