Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
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Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
How to Run a Successful CX Program With Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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Customers say the darndest things
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.
Five steps to building a robust CX tech stack
Simplifying CX YouTube series episode on building a robust CX technology stack.
What are customer touchpoints?
Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience.
Customer loyalty survey questions
20 essential customer loyalty survey questions and surveying best practices.
Master Customer Satisfaction Score (CSAT) in one month
Become a CSAT expert with our comprehensive 4-week email course.
23 customer service tips to provide great experiences
Top tips to provide better service that’ll benefit your business and your customers.
The product manager’s CX handbook
Ten essential elements product managers need to build an agile customer feedback program.
Adapt your CX strategy in 2021 using people, process, and technology
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
Customer experience in 2021: Which trends are here to stay, according to top CX leaders
COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders.
2021 CX predictions
Simplifying CX YouTube series video highlighting 2021 CX predictions.
Mylo drives positive customer experience with GetFeedback
Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo.
The complete guide to website surveys
Everything you need to know about website surveys, from deciding what kind of survey you want to run to asking the perfect questions.
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Write the Perfect Customer Thank you Email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The Complete Guide to Survey Question Types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
The Top 3 Customer Experience Metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.