How to Calculate the ROI of Customer Experience
This guide will teach you how to quantify the value of your CX initiative through a step-by-step process of calculations.
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How to Run a Successful CX Program With Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
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Customer Journey Map Guide [Examples & Free Template]
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
10 (Common) Challenges of a CX Cross-Functional Team
The most prominent challenges of running a cross-functional CX team and how to overcome them.
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How to Implement a Post-Purchase Survey to Boost Ecommerce Sales
The 8 steps to creating a successful post-purchase survey plan.
10 (Common) Challenges of a CX Cross-Functional Team
The most prominent challenges of running a cross-functional CX team and how to overcome them.
CX Leadership: Do You Have What It Takes?
The traits, discipline, and knowledge that it takes to lead a successful customer experience program.
How to Create Your CX Program Charter
The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.
Salesforce Trailhead: Build a CX Program With GetFeedback and Salesforce
GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.
Governance Structure: How to Take Your CX Team Cross-Functional
Establish these five committees to properly structure and govern a cross-functional CX program.
Interview With CX Ambassador April Obersteller
Interview with April Obersteller, senior manager of customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
The State of B2B Customer Experience Report
Our 2020 research reveals a new outlook on the CX space and how to thrive in it.
How to Run a Cross-Functional CX Program
The four key elements you need to implement for a successful cross-functional customer experience program.
3 Skills Required To Be an Effective CX Leader, From Our VP of CX
Christine Rimer, VP of Customer Experience & Advocacy at SurveyMonkey, shares the top 3 skills you need to succeed based on insights from our recent CX peer survey.
Zen Internet prioritizes the Customer Experience with GetFeedback for Salesforce
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.
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How to Calculate the ROI of Customer Experience
This guide will teach you how to quantify the value of your CX initiative through a step-by-step process of calculations.
Demystifying the Customer Journey Map, featuring Forrester Research
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
Write the Perfect Customer Thank you Email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
How to Identify Weaknesses in Your Customer Journey Map
Steps to identifying the weaknesses in your customer journey that, if improved, will lead to improved customer satisfaction and better business performance.
The Complete Guide to Survey Question Types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
10 (Common) Challenges of a CX Cross-Functional Team
The most prominent challenges of running a cross-functional CX team and how to overcome them.