Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
Resource Center
No results for
Editors Pick
Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
How to Run a Successful CX Program With Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
New
The 4 Elements of Great Digital UX
A comprehensive guide to delivering great digital user experiences and measuring your success.
How to Deliver a Seamless Customer Experience in the New Normal
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic.
How to Improve Marketing and Sales Using Customer Journey Mapping
Strategies for leveraging the practice of customer journey mapping across Marketing and Sales departments.
Corporate Values: Do They Help or Hurt Employee Experience?
A look into the impact that corporate values can have on employee experience.
How to Calculate Your Net Promoter Score (NPS)
NPS calculation formula and interpretation of data.
The Pandemic’s Impact on the State of Online Shopping Worldwide
This report examines how COVID-19 has affected the ecommerce industry and the customer experience space.
What is Learned Helplessness and How Does it Hurt Employee Experience?
A look into how the way we're wired impacts employees' perception of work and satisfaction.
How The Financial Industry Should Use Digital Feedback to Boost Customer Loyalty
This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.
Bridging the Gap Between Human Resources and CX
Top three ways CX and HR can collaborate for better results on customer and employee experience.
What's The Difference Between Digital Experience and Customer Experience?
Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
The Top 3 User Experience Terms You Should Know
Simplifying CX YouTube series on the most popular user experience terms.
A New User Interface to Simplify CX
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind.
Trending
Write the Perfect Customer Thank you Email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The Complete Guide to Survey Question Types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
The Top 3 Customer Experience Metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.