Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
Resource Center
No results for
Editors Pick
Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
How to run a successful CX program with Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
New
Quantitative vs. qualitative research: Learn the differences and when to use each
Interview with CX Ambassador Mike Cancel about Pandora's customer experience program
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.
Master Customer Effort Score (CES) in one month
Become a CES expert with our comprehensive 4-week email course.
How to use the Net Promoter Score® (NPS) metric
Simplifying CX YouTube series video on how to use the NPS metric.
7 tips for designing a seamless checkout funnel
How to enhance your digital checkout funnel and increase conversion rates.
4 ways to step up your organization’s CX Maturity
Best practices, pitfalls, and next steps for leveraging a CX maturity model at your organization
How to measure customer satisfaction KPIs
How to collect customer satisfaction metrics and take strategic action based on your findings.
14 motivational customer satisfaction quotes
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.
What is a Voice of the Customer survey?
The ultimate guide for using VoC surveys to improve the customer experience.
NPS question guide
Everything you need to know about the NPS question, its history, and how to use it.
What is a Likert scale and how to use it
Everything you need to know about using a Likert scale, from advantages to best practices and examples.
6 tips for building better customer relationships at scale in 2021
SurveyMonkey's CX leaders share trends and advice for providing support at scale
Trending
Write the Perfect Customer Thank you Email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The Complete Guide to Survey Question Types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to Run a Successful Voice of the Customer (VoC) Program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
The top 3 customer experience metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.