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Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
How to run a successful CX program with Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to build a multi-skilled CX team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to run a successful Voice of the Customer (VoC) program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
New
Interview with Pierre Leurquin, Digital, Data & E-Commerce Director at Christofle
Pierre Leurquin explains why Maison Christofle has selected GetFeedback to improve its digital customer experience.
A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back
The key to CX success: Executive buy-in
4 ways to create the perfect retail experience
Notable trends in consumer preferences that will influence how retailers run their CX programs.
Research report: 4 imperatives to align your retail experience with your customers
Don’t waste a good CX mistake—use it!
What is ecommerce experience and how to improve it
Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.
Don’t just take the CX maturity assessment – use it!
Customer-centric vs. product-centric mindset
Simplifying CX YouTube series episode on how to become customer-centric.
How to collect customer feedback in ecommerce
This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.
CX maturity playbook: Culture
Actionable insight to uplevel and transform the CX culture in your organization.
How to improve customer experience in ecommerce
Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.
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Write the perfect customer thank you email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
CX maturity assessment
The complete guide to survey question types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The top 3 customer experience metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.