Optimize your digital channels with real-time customer feedback

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Improve user experience

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Save time and resources

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Increase conversion

Listen to customers wherever they are

  • Seamlessly integrate feedback into your website without disrupting the online journey.
  • Prompt users to give real-time website or product feedback with advanced behavioral and demographic targeting.
  • Get more contextual insights by gathering visual feedback and technical details to quickly identify areas of improvement.

Extend the power of feedback to your mobile apps

  • Embed feedback into your app with our easy-to-use mobile SDK for Android and iOS.
  • Customize and update in-app surveys without engineering support.
  • Improve your app store rating by turning positive feedback into review without users leaving your app.
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Analyze customer feedback, all in one place

  • Bring feedback from all your channels together to quickly spot trends over time.
  • Build custom dashboards by brand, region, or channel and filter by any customer attribute.
  • View your global Net Promoter Score® (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), or Goal Completion Rate (GCR) by aggregating scores across channels, regions and brands.

Empower teams to take action in the systems they use

  • Ensure the right teams take action on time-sensitive feedback in the tools they use every day.
  • Break down silos by sending critical feedback through Slack, escalate technical issues in Jira, trigger customer follow-up in Salesforce, and more.
  • Enrich existing data by pushing feedback insights where you need them through our flexible API.

See what GetFeedback can do for your business

Get your CX program up and running in days, not months.

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