Capture feedback at every step in the journey

Send surveys via SMS

Send surveys to the right person at the right time

  • Quickly send surveys via email and SMS that match your brand look and feel.
  • Personalize surveys with customer data from Salesforce for a tailored experience that increases response rates.
  • Target the right audience based on customer attributes and behaviors from Salesforce and other systems.

Analyze customer feedback, all in one place

  • Bring feedback from all your channels together to quickly spot trends over time.
  • Build custom dashboards by brand, region, or channel and filter by any customer attribute.
  • View your global Net Promoter Score® (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), or Goal Completion Rate (GCR) by aggregating scores across channels, regions and brands.

Understand the drivers of customer experience

  • See which aspects of your business impact customer experience the most with our key driver analysis.
  • Quickly identify areas of opportunity by correlating NPS with key touchpoints across the customer journey.
  • Track progress and improvement on touchpoints that impact customer loyalty.

Empower teams to take action in the systems they use

  • Ensure the right teams take action on time-sensitive feedback in the tools they use every day.
  • Send critical feedback through Slack, escalate technical issues in Jira, trigger customer follow-up in Salesforce, and more.
  • Push feedback data where you need through our flexible API.

GetFeedback is brought to you by Shape what's next with AI‑driven insights and experience management solutions built for the pace of modern business.

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