Capture feedback at every step in the journey
Send surveys to the right person at the right time
- Quickly send surveys via email and SMS that match your brand look and feel.
- Personalize surveys with customer data from Salesforce for a tailored experience that increases response rates.
- Target the right audience based on customer attributes and behaviors from Salesforce and other systems.
Analyze customer feedback, all in one place
- Bring feedback from all your channels together to quickly spot trends over time.
- Build custom dashboards by brand, region, or channel and filter by any customer attribute.
- View your global Net Promoter Score® (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), or Goal Completion Rate (GCR) by aggregating scores across channels, regions and brands.
Understand the drivers of customer experience
- See which aspects of your business impact customer experience the most with our key driver analysis.
- Quickly identify areas of opportunity by correlating NPS with key touchpoints across the customer journey.
- Track progress and improvement on touchpoints that impact customer loyalty.
Empower teams to take action in the systems they use
- Ensure the right teams take action on time-sensitive feedback in the tools they use every day.
- Send critical feedback through Slack, escalate technical issues in Jira, trigger customer follow-up in Salesforce, and more.
- Push feedback data where you need through our flexible API.
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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.