Deeply understand your customers
Get instant insights on how to improve your customer experience.
Analyze customer feedback in one place
CENTRALIZE
Bring feedback from all your channels together to quickly spot trends over time.
FOLLOW
Build custom dashboards by brand, region, or channel and filter by any customer attribute.
MONITOR
View your global Net Promoter Score® (NPS®), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES) by aggregating scores across channels.
Quickly understand what your customers are thinking
ANALYZE
Get insights into your customers’ needs and wants through advanced text analytics.
DISCOVER
Uncover key phrases, topics, and sentiment with our powerful machine learning capabilities.
ORGANIZE
View trends by market or region with multilingual text analysis.
Understand the drivers of customer experience
PRIORITIZE
See which aspects of your business have the largest impact on customer experience with our key driver analysis.
CONNECT
Quickly identify areas of opportunity by correlating NPS with key touchpoints across the customer journey.
TRACK
Track progress and improvement on touchpoints that impact customer loyalty.
Integrate with Salesforce to measure impact
SEE HOLISTICALLY
Get a complete view of your customer by pairing feedback with customer data from Salesforce. Plus, easily identify which accounts are at risk or ripe for expansion.
STAY TUNED
Get out-of-the-box dashboards to share key CX metrics directly within Salesforce.
SHOW RESULTS
Connect customer experience data to revenue and retention metrics. This will help demonstrate the business impact of your CX initiatives.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.