Don’t just listen–drive action across your teams to improve the customer experience.
Create custom notifications for your team to act on feedback based on customer attributes, sentiment, and more.
Set up workflows and alerts based on role, so the right individuals in the organization can quickly take action.
Quickly notify product, web, or other teams about issues in real time.
Ensure the right teams take action on time-sensitive feedback in the tools they use every day.
Send critical feedback through Slack, escalate technical issues in Jira, trigger customer follow-up in Salesforce, and more.
Push feedback data where you need it with our flexible API.
Socialize insights and drive internal collaboration with custom dashboards.
Make key customer insights available across all levels of your organization.
Share accountability for improving the customer experience across all departments.