The customer experience solution built for Salesforce
Boost customer loyalty with the No. 1-rated feedback solution for Salesforce.
Make CX insights a part of every customer interaction
Use GetFeedback to map real-time feedback data to any object, field or record in Salesforce. Build a real 360° view of your customer experience.
Personalise surveys for every channel
Customise each survey with relevant customer data from Salesforce. Improve your response rates by automatically triggering surveys via the right channels after key moments in your customer journey.
Get organisational insights that fuel change
Uncover key trends and see how customer sentiment impacts your business by combining Salesforce operational data and customer experience data with our powerful CX analytics.
Take real-time action that delivers results
Retain and expand your customer base by quickly resolving every poor experience. Push feedback to Salesforce in real time for immediate action, escalate high-value customers to management, report on follow-up tasks and more.
Integrate with all major Salesforce products
Craft a scalable feedback programme by incorporating GetFeedback into your suite of Salesforce solutions.
Sales
Give your sales team the power to close more deals with closed-lost insights.
Service
Enhance your customer service and field service lightning platforms with real-time feedback.
Marketing
Understand the customer journey and deliver more personalised experiences.
Commerce
Improve purchase experience to increase conversions and sales.
Pardot
Bring the voice of the customer into Pardot and drive smarter marketing automation.
Analytics
Fuel your Einstein Analytics predictive engine with the most critical dataset: customer feedback.
Communities
Create an ongoing dialogue within your forums, portals and knowledge articles.
Excel at customer experience
Get the straightforward answers you need to build world-class CX programmes. Visit our resource centre for guides, videos, interviews with experts and everything customer experience.
See what GetFeedback can do for your business
Get your CX programme up and running in days, not months.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.