Use GetFeedback to map real-time feedback data to any object, field or record in Salesforce. Build a real 360° view of your customer experience.
Customise each survey with relevant customer data from Salesforce. Improve your response rates by automatically triggering surveys via the right channels after key moments in your customer journey.
Uncover key trends and see how customer sentiment impacts your business by combining Salesforce operational data and customer experience data with our powerful CX analytics.
Retain and expand your customer base by quickly resolving every poor experience. Push feedback to Salesforce in real time for immediate action, escalate high-value customers to management, report on follow-up tasks and more.
Craft a scalable feedback programme by incorporating GetFeedback into your suite of Salesforce solutions.
Give your sales team the power to close more deals with closed-lost insights.
Enhance your customer service and field service lightning platforms with real-time feedback.
Understand the customer journey and deliver more personalised experiences.
Improve purchase experience to increase conversions and sales.
Bring the voice of the customer into Pardot and drive smarter marketing automation.
Fuel your Einstein Analytics predictive engine with the most critical dataset: customer feedback.
Create an ongoing dialogue within your forums, portals and knowledge articles.
Get the straightforward answers you need to build world-class CX programmes. Visit our resource centre for guides, videos, interviews with experts and everything customer experience.
Get your CX programme up and running in days, not months.