Improve customer satisfaction, effortlessly
Automate feedback loops to improve support productivity and increase CSAT, NPS and CES.
Meet your customer where they are
Provide customers with convenient feedback channels to resolve support issues - Chat, email, in-app, website or mobile. With omnichannel support capabilities, customers can easily and quickly resolve issues, resulting in less critical escalations and higher satisfaction rates.
Optimise your support content for self-service
Understand which of your Help Centre articles are satisfying customers' questions. Whether it’s the overall knowledge base or allowing them to specify within the article which section isn’t answering their needs, you can prioritise which articles need improvement and minimise support tickets that can be self-served.
Quickly take the right action for high-value customers
Set up workflows and automated alerts for ticket support so that high-value customers are escalated directly to the right team and resolved immediately. With merge fields, your team is able to prioritise workloads and go from reactive to proactive, regardless of the level of support needed.
Increase team efficiency with customer insights
By understanding your baseline of customer satisfaction, you can proactively identify which areas of support require improvements. Socialise insights and drive internal collaboration with custom dashboards, creating visibility and accountability across teams. Drive better customer experience and loyalty with CSAT and CES automated surveys.
Discover why our customers trust GetFeedback to power their CX
“Since using GetFeedback to push client data into Salesforce, our Ticketfly support agents are 250% more efficient in identifying client terms, making a big dent in our Initial Response Time”
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Caroline Jack, Director of Product Training and Support, Ticketfly
Become a CSAT expert with our comprehensive 4-week email course
This isn't your typical one-size-fits-all email course. When you sign up, select your level of CSAT expertise and you'll receive a custom lesson plan straight to your inbox.
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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.