GetFeedback for

Take your customer service to a whole new level

Measure and improve customer satisfaction, Net Promoter® (NPS®), and agent performance with GetFeedback for Salesforce Service Cloud.

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+10% Increase in Net Promoter Score +21% Increase in Customer Satisfaction +94% Survey Completion Rate

Measure and improve customer satisfaction across every channel

Automatically collect feedback after any interaction through the customer’s preferred channel and device.

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Phone & Email
phone and email
Send surveys to customers automatically when cases are closed
Boost engagement with mobile-friendly emails and questions
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Website Chat
website chat
Ask for Live Agent feedback within the chat window
Ask for Live Agent feedback within the chat window
Trigger workflows and alerts based on the scores
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Social Media
website chat
Keep tabs on social service quality around the clock
Protect brand reputation by asking for feedback proactively
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Field Service
website chat
Send customer surveys automatically when technicians close cases
Collect real-time feedback so your team can act quickly
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Mobile App
website chat
Collect feedback on mobile support interactions, including live chat and SOS
Create workflows to escalate unresolved issues
Use in-app surveys to measure mobile experiences
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Live Message
website chat
Capture feedback after every text interaction
Give customers quick, responsive surveys to rate experiences on the go

Boost self-service and case deflection with knowledge base feedback

Measure the quality of every knowledge article to identify low-performing articles and understand how to improve them.

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Collect ideas and insights from your customer community

Embed surveys in your Community to efficiently surface issues, measure satisfaction, and recognize moderators.

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Make Einstein’s predictive case management
even smarter

Enhance Einstein’s case ranking and routing algorithms with customer satisfaction data to prioritize at-risk customers and give agents the cases they know best.

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Get the resources and expertise you need to succeed

From best practice guides to dedicated customer success managers, you’ll get the support you need to launch a successful Service Cloud feedback program.

Resource Guide
Using Omnichannel
Feedback to Elevate
Service Quality
Read the Guide
Resource Guide
Taking Action with
Net Promoter Score
(NPS) in Salesforce
Read the Guide
Resource Guide
Taking Action with
Customer Satisfaction
(CSAT) in Salesforce
Read the Guide
Myshka Sansoin
Specialist, Global Customer Engagement
GetFeedback for Service Cloud helps us track the pulse of our customers after every support team interaction, giving us much more visibility into the health of our customers.
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Ready to turn your customer feedback into action?

See why the world's leading brands use GetFeedback to understand and improve their customer experience.

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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons
are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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