Your customers are
Happy
Satisfied
Annoyed
Upset
Leaving
Our feedback solution helps you understand why and take action when it matters most.
Tap into the voice of your customer
Great customer experiences (CX) start with real-time feedback. Send surveys that make it easy for your customers to tell you how they feel about every interaction—from sale to service—to identify gaps and exceed customer expectations.
Take immediate action on feedback
Surface real-time CX insight and quickly follow up with upset customers to flip their negative experience into a positive one. Or show appreciation for happy customers to activate them as promoters. Then apply those learnings to every relationship to boost loyalty.
Easily integrate your feedback program with Salesforce
Seamlessly connect your CX data with your Salesforce customer data. Automate survey distribution, assign follow-up tasks, and provide your team with insights—making GetFeedback even more powerful.
Learn MoreGetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business.
— Dan Darcy
SVP, Global Enablement, Salesforce
We want our customers’ voice to be an informative part of our decision-making process. Since rolling out GetFeedback, our response rates have improved by 400%.
— Macy Howarth
Executive Director, Customer Intelligence, athenahealth
GetFeedback provides the real-time customer insights that we need to take action. Our survey completion rate has skyrocketed to 94%, and our costs have gone down 95%.
— Myshka Sansoin
Global Customer Advocacy Lead, BRP
Become a CX expert
Our industry had done a poor job explaining the customer experience space. We want to fix that and simplify CX for you. Get the straightforward answers you need today.
Tool
Free CSAT Calculator
Use our interactive calculator to measure your Customer Satisfaction Score (CSAT) and its impact on ROI.
Guide
How to Use Customer Loyalty Metrics: NPS, CES & CSAT
This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.
Trusted by over 10,000 leading brands around the world
Learn why companies trust GetFeedback to help deliver great customer experiences.
