Put your customers at the centre of everything you do
Capture feedback across the entire customer journey, turning real-time data into immediate action.
Embed the voice of the customer across your business
Set up listening channels anywhere your customers are, from web to chat to email and more. Quickly spot trends, analyse and understand key insights to make data-driven decisions that support the customer.
Collect feedback immediately in one centralised place
With legacy products, it can take weeks or even months to begin gathering customer data. With GetFeedback’s simple setup, out-of-the-box dashboard options and flexible API, you can deploy your CX programme and collect feedback straight away. GetFeedback is built for you to stay agile and iterate your approach to customer experience as you uncover new findings, all in one centralised location.
Act fast on feedback in the tools you already use
Ensure the right teams take action on time-sensitive feedback in the tools they use every day. Send feedback through Slack, escalate technical issues in Jira, trigger customer follow-up in Salesforce, and more. Close the loop on critical feedback as it happens in order to create memorable moments that drive customer loyalty and satisfaction.
Boost customer retention and revenue
With centralised data, view NPS, CSAT, CES and GCP for a deeper understanding of a customer's health. Identify which customers are more likely to renew or where you can provide better experiences for higher customer retention rates.
Discover why our customers trust GetFeedback to power their CX
“The insights we’ve received from GetFeedback clearly tell us what we have to do. By learning about our customers, feedback is becoming part of our culture and how we operate.”
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Larry Levine, director of client experience, Peapack-Gladstone Bank
In just minutes, learn how to uplevel your CX programme
Improving your customer experience programme begins with understanding where you are now. Take our CX maturity model assessment to identify the strengths and opportunities in your programme. Along with your results, you’ll receive actionable tips and best practices from industry experts to help you advance in your maturity.
See what GetFeedback can do for your business
Get your CX programme up and running in days, not months.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.