Your customers are counting on you
CX can be challenging. Your CX solution shouldn’t be. That’s why we’ve designed a modern CX platform that’s not only powerful, but also a pleasure to use.
We’re your partner in delivering memorable customer experiences
Whether you’re just getting started or have been at this for a while, you don’t need a complex CX solution that requires an army of consultants to run. With a flexible CX platform that’s easy to use, we’re the partner you can trust to help you deliver incredible customer experiences.
Your vision
You care deeply about your customers
That’s why you got into this role, right? You’re on a mission to break through organizational silos, build a culture of customer centricity, and create memorable experiences that keep customers coming back.
The challenge
You need to build a culture of CX. Software shouldn’t slow you down.
From getting your organization to take action on feedback to proving your value to leadership again and again, great CX can feel like a distant dream. And complex, expensive software isn’t getting you closer to success.
1 in 3 CX professionals say their company doesn’t understand the role of CX or the value that they bring.
View reportSource: 2020 GetFeedback survey of 180 CX professionals
The opportunity
CX, made easy
SurveyMonkey is known around the world for offering a powerful survey platform that is both easy and intuitive to use. We’re leveraging that DNA to build a CX platform that better enables your team to deliver on the high expectations of customers today.
3 in 4 say the CX solutions they’ve evaluated or implemented don’t match their needs.
View reportSource: 2020 SurveyMonkey/GetFeedback study of 1,777 CX professionals
We’re here to simplify CX, because we know there’s an easier way
Gather and transform customer insights into meaningful action in days, not months, so you can quickly adapt to changing customer needs—no survey scientist required.
Learn more
Learn from the CX community
Regardless of where you’re at with your CX program, we believe there’s always something new to learn from your peers. Based on our years of experience and working closely with the CX community, we’ve put together resources to share best practices, how-tos, and expert tips to help you solve your biggest CX challenges.
How to run a successful Voice of the Customer (VoC) program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
Trusted by B2B and B2C brands around the world
Join our customers that rely on GetFeedback to help them design and deliver world-class omnichannel customer experiences. Get your programs up and running in days, not months.
