GetFeedback platform
Build a best-in-class CX program that adapts to your needs
Direct
Rich customer feedback via email and SMS
Digital
In-the-moment feedback on websites and mobile apps
The customer experience solution built for Salesforce
Build lasting customer relationships with the #1 rated feedback solution for Salesforce.
Understand your customer experience
Seamlessly connect feedback data with Salesforce data for a 360° view of the customer experience.
Tailor surveys to each customer
Personalize surveys with unique customer details from Salesforce. Automate to send surveys at the right time, on the right channels—including email, chat, SMS.
Get insights that drive change
Use our powerful CX analytics to reveal trends and better understand why customers feel the way they do about your brand.
Take action to drive business impact
Connect feedback data with customer data in Salesforce so teams have the right context to take action. Quickly respond to time-sensitive feedback and efficiently make organizational changes that matter.
Contact us
Integrates across Salesforce Clouds
Use GetFeedback alongside any Salesforce product and craft a feedback program that works with your Salesforce suite.
Sales
Give your sales team the power to close more deals with closed-lost insights.
Service
Enhance your customer service and field service lightning platforms with real-time feedback.
Marketing
Understand the customer journey and deliver more personalized experiences.
Commerce
Improve purchase experience to increase conversions and sales.
Pardot
Bring the voice of the customer into Pardot and drive smarter marketing automation.
Analytics
Fuel your Einstein Analytics predictive engine with the most critical dataset: customer feedback.
Communities
Create an ongoing dialogue within your forums, portals, and knowledge articles.
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business.
—Dan Darcy, SVP, Global Enablement at Salesforce
Excel at customer experience
Get the straightforward answers you need to build world-class CX programs. Visit our resources center for guides, videos, interviews with experts, and everything customer experience.
See what GetFeedback can do for your business
Get your CX program up and running in days, not months.
GetFeedback is brought to you by momentive.ai. Shape what's next with AI-driven insights and experience management solutions built for the pace of modern business.
Copyright © 1999-2021 SurveyMonkey
GetFeedback is brought to you by momentive.ai. Shape what's next with AI-driven insights and experience management solutions built for the pace of modern business.
Copyright © 1999-2021 SurveyMonkey
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.