Customer experience management designed specifically for Salesforce.

Know your customers

AUTOMATIONIF BELOW 3,ALERT MANAGERELSE, CLOSE CASE UPDATE RECORDPULL RECORDIF [FIRST NAME] [LAST NAME],PULL FULL NAME FROM SALESFORCEQUESTION 1IF NO, SKIP TO Q3ELSE, Q2

Put customers at the center of your business

Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience.

NET PROMOTERSCORE (NPS)AUTOMATE, SEND NPS SURVEY EVERY 90 DAYSCUSTOMER SATISFACTION SURVEY (CSAT)AFTER PURCHASE,WAIT 30 DAYS, SEND CSAT SURVEY [ROUTE EMAIL]POST PURCHASECUSTOMER PURCHASE, RULE: TRIGGER POST PURCHASE SURVEY [ROUTE SMS]

Surveys tailored to each customer

Personalize the survey experience with unique customer details from Salesforce and automate surveys at the right time, on the right channels—like email, chat, or sms.

ShayPost Purchase Survey2TRIGGERRECORD CASEShay, I’m sorry your last experience withus was less than perfect. How can I fix this?Director of CSMTim

Insights that power change

Leverage powerful CX analytics to understand why customers feel the way they do about your brand and uncover trends that impact your business.

ShayCustomer Satisfaction Score2

Actions that drive business results

When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter.

Shay, I’m sorry your last experience withus was less than perfect. How can I fix this? Director of CXTimPush Contact NameShayRuleIf 3 or below, Contact RecordRules and MappingsAccount ManagerTim

Improve your customer experience in days, not months

Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you.

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