Deeply understand your customers

Get instant insights on how to improve your customer experience.

Analyze customer feedback in one place

CENTRALIZE

Bring feedback from all your channels together to quickly spot trends over time.

FOLLOW

Build custom dashboards by brand, region, or channel and filter by any customer attribute.

MONITOR

View your global Net Promoter Score® (NPS®), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES) by aggregating scores across channels.

Quickly understand what your customers are thinking

ANALYZE

Get insights into your customers’ needs and wants through advanced text analytics.

DISCOVER

Uncover key phrases, topics, and sentiment with our powerful machine learning capabilities.

ORGANIZE

View trends by market or region with multilingual text analysis.

Understand the drivers of customer experience

PRIORITIZE

See which aspects of your business have the largest impact on customer experience with our key driver analysis.

CONNECT

Quickly identify areas of opportunity by correlating NPS with key touchpoints across the customer journey.

TRACK

Track progress and improvement on touchpoints that impact customer loyalty.

Integrate with Salesforce to measure impact

SEE HOLISTICALLY

Get a complete view of your customer by pairing feedback with customer data from Salesforce. Plus, easily identify which accounts are at risk or ripe for expansion.

STAY TUNED

Get out-of-the-box dashboards to share key CX metrics directly within Salesforce.

SHOW RESULTS

Connect customer experience data to revenue and retention metrics. This will help demonstrate the business impact of your CX initiatives.

See what GetFeedback can do for your business

Get your CX program up and running in days, not months.

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