Deeply understand your customers

Get instant insights on how to improve your customer experience.

Analyze customer feedback, all in one place

    Bring feedback from all your channels together to quickly spot trends over time.

    Build custom dashboards by brand, region, or channel and filter by any customer attribute.

    View your global Net Promoter Score® (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES) by aggregating scores across channels.

Quickly understand what your customers are thinking

    Get insights into your customers needs and wants through advanced text analytics.

    Uncover key phrases, topics, and sentiment with our powerful machine learning capabilities.

    View trends by market or region with multilingual text analysis.

Understand the drivers of customer experience

    See which aspects of your business impact customer experience the most with our key driver analysis.

    Quickly identify areas of opportunity by correlating NPS® with key touchpoints across the customer journey.

    Track progress and improvement on touchpoints that impact customer loyalty.

Integrate with Salesforce to measure impact

    Marry feedback with customer data from Salesforce to get a complete view of your customer and identify accounts at risk of churn or ripe for expansion.

    Get out-of-the-box dashboards to share key CX metrics directly within Salesforce.

    Connect customer experience data with bookings to demonstrate the impact of your CX initiatives.

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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.