Pricing
We offer a variety of plans to fit your needs and help you measure key customer metrics.
Professional
Great for individuals or small businesses looking to start a basic survey program.
- Single user
- 1,000 responses per monthReceive up to 1,000 survey responses each month. If you ever need more, it’s easy to upgrade.
- Survey builder Our modern survey builder gives you all the tools to build engaging surveys in minutes, that maximize response rates.
- Basic survey reportingView summary reports and filter by time frame or specific attributes. View and export your data to Excel or CSV.
- Survey branching logic Customize the question sequence with skip logic and use merge fields to create conditional logic. Send respondents down different lines of questioning based on their previous answers.
- Email supportGet your questions answered faster with email support from our friendly team of experts.
- Does not include Salesforce integrationSalesforce integration is only available with the GetFeedback for Salesforce plan.
Advanced
Built for teams to collaborate on custom surveys that power their feedback programs.
- Everything included in Professional PLUS:
- Ability to add users
- 1,500 responses per monthReceive up to 1,500 survey responses each month. If you ever need more, it’s easy to upgrade.
- Team collaborationCollaborate on surveys and dashboards with your team. Available on packages with two or more users.
- Custom logo brandingReplace GetFeedback branding and URLs with your own logo and URL.
- Website formsAdd an embedded, popup, or lightbox form to your website to capture prospect or customer information.
- Does not include Salesforce integrationSalesforce integration is only available with the GetFeedback for Salesforce plan.
Corporate
Designed for brands to run feedback programs across multiple departments.
- Everything included in Advanced PLUS:
- Custom response volumeOur team will work with you to figure out how many responses your team needs. GetFeedback can support even the most high-volume survey use cases.
- Custom response notificationsCreate rules to send email alerts to your team about specific survey responses.
- Advanced analyticsCreate and share powerful real-time dashboards to monitor key metrics and feedback. Filter based on timeframe, merge fields, and answers.
- Real-time dashboardsGenerate personalized dashboards that show up-to-date survey responses for a specific individual, region, or team.
- Multi-language surveysSend local-language surveys to boost response rates from your international audiences.
- Text analyticsExtract key phrases and sentiment from customer comments to quickly surface issues and monitor trends.
- API AccessLeverage our API to send survey response data into other systems.
- Dedicated Customer Success A specialist from our team will work with you to understand your goals and use cases, and assist with best practices to set your team up for success.
- Training and OnboardingYour Customer Success Manager will set up personalized onboarding sessions to help you implement GetFeedback and train your team.
- Priority email and phone supportGet your questions moved to the front of the queue with premium email support. Phone support through a Customer Success Manager also available.
- Does not include Salesforce integrationSalesforce integration is only available with the GetFeedback for Salesforce plan.
Salesforce
Bring customer feedback into your CRM with the #1 survey solution for Salesforce.
- Personalize surveys with customer data
- Send surveys through Salesforce, Pardot, or your ESP of choice
- Distribute surveys across Salesforce Chat, SMS, and Communities
- Map response data back to any Salesforce record
- Analyze customer feedback with Salesforce Analytics
- Create Salesforce-ready forms to enrich customer data
The #1 app on the Salesforce AppExchange
Amanda C
Implementation of the product has been incredibly seamless and support of the product is top-notch.
– Salesforce AppExchange Customer Review
4.9 out of 5
- Average Salesforce AppExchange Rating
Frequently Asked Questions
- Do you offer a free trial?
Yes, we offer a 14-day free trial of GetFeedback’s full capabilities, including the Salesforce integration. During your trial, you can receive up to 20 survey responses.
- Can I try GetFeedback for Salesforce?
Yes, the Salesforce integration is included in your free trial account. From the survey builder, open the Salesforce tab and click “Connect to Salesforce” to get started.
- Do you limit the number of surveys or responses?
GetFeedback lets you create an unlimited number of surveys. The number of responses you can receive varies by plan. For more info, please contact us.
- Which GetFeedback plans work with Salesforce?
To integrate with Salesforce, you’ll need to use GetFeedback for Salesforce. To talk to an expert and get a custom quote, please contact us.
- Which plans support multiple users?
The GetFeedback Advanced, GetFeedback Corporate and GetFeedback for Salesforce plans offer team collaboration. For a custom quote, please contact us.
- I have more questions. Who do I talk to?
Our team is here to answer your questions. Email us at sales@getfeedback.com or call us at 888-684-8821.
- Can I cancel/change plans at a later time?
For plans purchased online, you can switch between plans (upgrade/downgrade) or cancel at anytime. For custom billing questions, please contact us.
- Which Salesforce Editions are supported?
GetFeedback supports all Salesforce Editions including Group Edition, Professional Edition, Enterprise Edition and Unlimited Edition. For more info, please contact us.
- Do you offer month-to-month plans?
Yes, month-to-month pricing is available for the Professional and Advanced plans. The GetFeedback Corporate and GetFeedback for Salesforce plans require an annual commitment.
- I have other questions. Who can I talk to?
Our team is here to answer your questions. Email us at sales@getfeedback.com or call us at 888-684-8821.
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