Get instant insights on how to improve your customer experience.
Bring feedback from all your channels together to quickly spot trends over time.
Build custom dashboards by brand, region, or channel and filter by any customer attribute.
View your global Net Promoter Score® (NPS®), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES) by aggregating scores across channels.
Get insights into your customers’ needs and wants through advanced text analytics.
Uncover key phrases, topics, and sentiment with our powerful machine learning capabilities.
View trends by market or region with multilingual text analysis.
See which aspects of your business have the largest impact on customer experience with our key driver analysis.
Quickly identify areas of opportunity by correlating NPS with key touchpoints across the customer journey.
Track progress and improvement on touchpoints that impact customer loyalty.
Get a complete view of your customer by pairing feedback with customer data from Salesforce. Plus, easily identify which accounts are at risk or ripe for expansion.
Get out-of-the-box dashboards to share key CX metrics directly within Salesforce.
Connect customer experience data to revenue and retention metrics. This will help demonstrate the business impact of your CX initiatives.