Usabilla is now part of the GetFeedback platform
Easily capture in-the-moment feedback across digital channels—websites, apps, and products—to better understand your audience’s digital experiences. Quickly take action to improve subpar experiences with the help of real-time feedback.
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Join the organizations that rely on GetFeedback
Gain a deeper understanding of specific interactions with targeted campaigns
Gather insights on specific interactions as they occur on your websites, apps, and other digital properties. Choose which customer segments to target and where to target them across your digital channels.
Collect feedback anywhere
Weave feedback into the channels that work for your customers, including websites, mobile apps, email, chat, SMS, and more. Drive better response rates and business decisions.
Drive real-time results
Improve digital experiences by using real-time customer feedback to identify problematic scenarios. Use customer data to prioritize fixes with appropriate teams.
Make CX insights better with Salesforce
Use GetFeedback to map real-time feedback data to any object, field, or record in Salesforce. Build a real 360° view of your customer experience.
GetFeedback, integrated directly with Salesforce, is providing a vital pillar of our 360 Quality View of customer interactions. We can map alignment between Customer Ratings, Agent self evaluations, and Quality Monitoring. This leads to not only faster reaction to customer trends, but the ability to start to predict and proactively perform Service recoveries.
—Brett Frazer, VP of Customer Service, Sun Basket
Recommended by industry experts
4.9 average rating
View on Salesforce
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4.8 average rating
View on Capterra
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4.5 average rating
View on G2
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See what GetFeedback can do for your business
Get your CX program up and running in days, not months.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.