Easily capture in-the-moment feedback across digital channels—websites, apps, and products—to better understand your audience’s digital experiences. Quickly take action to improve subpar experiences with the help of real-time feedback.
Gather insights on specific interactions as they occur on your websites, apps, and other digital properties. Choose which customer segments to target and where to target them across your digital channels.
Weave feedback into the channels that work for your customers, including websites, mobile apps, email, chat, SMS, and more. Drive better response rates and business decisions.
Improve digital experiences by using real-time customer feedback to identify problematic scenarios. Use customer data to prioritize fixes with appropriate teams.
Use GetFeedback to map real-time feedback data to any object, field, or record in Salesforce. Build a real 360° view of your customer experience.
—Brett Frazer, VP of Customer Service, Sun Basket
Get your CX program up and running in days, not months.