About us

Our Story

GetFeedback was founded in 2013 by two former Salesforce executives, Kraig Swensrud and Sean Whiteley. Salesforce was rapidly becoming the top source of truth for customer data, but one big piece was missing: customer feedback. Today GetFeedback is the #1-rated survey application for Salesforce. More than 10,000 global brands—including Fitbit, Medtronic, Nike, The Standard, Toyota, and Salesforce themselves—rely on GetFeedback to supercharge their customer experiences.

Our Mission

When we created GetFeedback, we wanted to give companies a better way to connect with their customers. It started with a vision of beautiful, branded, mobile-friendly surveys that people would actually enjoy taking. That vision developed into a full-blown customer experience solution that helps companies get better feedback and deliver better customer experiences. So, you could say we’re in the business of making things simple. Surveys don’t have to be a slog. We’re making sure of it.

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We're hiring!

We’re looking for creative, driven, cool people who are passionate about building, marketing, selling, and supporting amazing software.

If you’re hyperfocused on customer experience and excited about innovating it, GetFeedback might just be the perfect fit.

We Pledge 1%

Giving back matters. GetFeedback is proud to take part in the 1% Pledge movement for corporate philanthropy. We donate 1% of our product resources and 1% of our employee time to giving back to local communities.


charity organizations supported


nonprofit and educational organizations using GetFeedback


donated employee volunteer hours

Announcements and Media Coverage

Stay up to date with the latest GetFeedback announcements and news. See how companies around the world are transforming their customer experiences.

Introducing GetFeedback for Salesforce Service Cloud
Introducing GetFeedback for Financial Services
3 ways to use customer feedback to improve your marketing

As featured in

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Loved by the world's leading brands

Over 10,000 companies use GetFeedback to measure, understand, and improve the customer experience.

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