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Tap into the voice of your customer

Great customer experiences (CX) start with real-time feedback. Send surveys that make it easy for your customers to tell you how they feel about every interaction—from sale to service—to identify gaps and exceed customer expectations.

Take immediate action on feedback

Surface real-time CX insight and quickly follow up with upset customers to flip their negative experience into a positive one. Or show appreciation for happy customers to activate them as promoters. Then apply those learnings to every relationship to boost loyalty.

Rules and MappingsContact RecordLauren, how was your experience with, Jeff?Pull Contact NameLaurenAccount ManagerSaraRuleIf 2 or below, Mike, it looks like your last experience with us was less than perfect. Do you have a few minutes to talk so I can correct our mistake?Account ManagerSara

Easily integrate your feedback program with Salesforce

Seamlessly connect your CX data with your Salesforce customer data. Automate survey distribution, assign follow-up tasks, and provide your team with insights — making GetFeedback even more powerful.

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Become a CX expert

Our industry has done a poor job explaining the customer experience space. We want to fix that and simplify CX for you. Get the straightforward answers you need today.

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