The agile CX Platform

Deliver experiences that set you apart from the competition with a CX platform that moves as quickly as your team does.

Listen to customers when and where it makes sense

Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps.

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Discover insights and share them widely

Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams.

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Act on feedback while it’s still relevant

Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.

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Powered by the GetFeedback CX platform

We power your CX programs so you can focus on what matters—your customers.

Unify customer feedback with operational data from other systems to get a holistic view of your customer.

Automate feedback collection at key touchpoints throughout the customer journey to scale your CX program.

Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across your organization.

We’re here to help

We simplify the technology and give you strategies to succeed. Partner with our team of CX experts and leverage our best practices baked directly into the product.

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GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we’ve seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data to quickly access insights and take action.

Mike Cancel, Operations Manager, Pandora

Excel at customer experience

Get the straightforward answers you need to build world-class CX programs. Visit our resources center for guides, videos, interviews with experts, and everything customer experience.

Prove The ROI of Customer Experience (WITH ACTUAL MATH!)

How to Deliver a Seamless Customer Experience in the New Normal

More resources

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