GetFeedback platform
Build a best-in-class CX program that adapts to your needs
Direct
Rich customer feedback via email and SMS
Digital
In-the-moment feedback on websites and mobile apps
The agile CX platform
Deliver experiences that set you apart from the competition with a CX platform that moves as quickly as your team does.
LISTEN
Meet customers where they are
Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps.
Learn moreUNDERSTAND
Discover insights and share them widely
Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams.
Learn more
ACT
Take action on feedback while it’s still relevant
Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Learn morePowered by the GetFeedback CX platform
We power your CX programs so you can focus on what matters—your customers.
See the big picture
Unify customer feedback with operational data from other systems to get a holistic view of your customer.
Scale your program
Automate feedback collection at key touchpoints throughout the customer journey to scale your CX program.
Coordinate team action
Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across your organization.
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we’ve seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data to quickly access insights and take action.
— Mike Cancel, Operations Manager, Pandora
We're here to help
We simplify the technology and give you strategies to succeed. Partner with our team of CX experts and leverage our best practices baked directly into the product.
Contact us
Excel at customer experience
Get the straightforward answers you need to build world-class CX programs. Visit our resources center for guides, videos, interviews with experts, and everything customer experience.
See what GetFeedback can do for your business
Get your CX program up and running in days, not months.
GetFeedback is brought to you by momentive.ai. Shape what's next with AI‑driven insights and experience management solutions built for the pace of modern business.
Copyright © 1999-2021 SurveyMonkey
GetFeedback is brought to you by momentive.ai. Shape what's next with AI‑driven insights and experience management solutions built for the pace of modern business.
Copyright © 1999-2021 SurveyMonkey
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.