Adapt to customer needs, fast
GetFeedback powers agile CX programs that quickly adapt to evolving customer needs so you can deliver experiences that set you apart from the competition.
Listen to customers when and where it makes sense
Ask for in-the-moment feedback from your customers across all channels—like email, SMS, websites, and mobile apps—throughout the customer journey.
Discover insights and share them widely
Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams.
Act on feedback while it’s still relevant
Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Powered by the GetFeedback CX platform
We power your CX programs so you can focus on what matters—your customers.
See the big picture
Unify customer feedback with operational data from other systems to get a holistic view of your customer.
Scale your program
Automate feedback collection at key touchpoints throughout the customer journey to scale your CX program.
Coordinate team action
Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across your organization.
We’re here to help
We simplify the technology and give you strategies to succeed. Partner with our team of CX experts and leverage our best practices baked directly into the product.
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we’ve seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data to quickly access insights and take action.
Mike Cancel, Operations Manager, Pandora
Excel at customer experience
Get the straightforward answers you need to build world-class CX programs. Visit our resources center for guides, videos, interviews with experts, and everything customer experience.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
How to Deliver a Seamless Customer Experience in the New Normal
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic.
Trusted by B2B and B2C brands around the world
Join our customers that rely on GetFeedback to help them design and deliver world-class omnichannel customer experiences. Get your programs up and running in days, not months.
