The 2022 State of CX Report

Uncover the emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.

Personalized experiences will drive customer loyalty

Since the onset of COVID-19, 73% of respondents have increased their efforts in delivering a personalized experience to customers.

In the full report, we share how to hyper-personalize your CX program at scale.

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Table of contents

Download the full report or the chapters of your choosing below.

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The 2022 State of CX Report

Insights that will transform the way you work and engage with customers.

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The CX professional

Salary and compensations, different team structures, unique skill sets, and common challenges.

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The CX industry

Emerging trends that are influencing tech, decision-making, and strategic innovation in this new era of CX.

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The CX maturity

Key learnings from our CX Maturity Quiz, designed to measure the success of your customer experience program.

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The COVID-19 recovery

Pivot your CX program to navigate the uncertainty of the pandemic and its lasting effects.

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CX priorities for 2022

What to prioritize in 2022 to drive customer loyalty and take your program to the next level.

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For more expert CX advice and learning opportunities, browse our resource center

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