The 2022 State of CX Report

Uncover the emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.


Personalized experiences will drive customer loyalty

Since the onset of COVID-19, 73% of respondents have increased their efforts in delivering a personalized experience to customers.

In the full report, we share how to hyper-personalize your CX program at scale.

Table of contents

Download the full report or the chapters of your choosing below.


The 2022 State of CX Report

Insights that will transform the way you work and engage with customers.


The CX professional

Salary and compensations, different team structures, unique skill sets, and common challenges.


The CX industry

Emerging trends that are influencing tech, decision-making, and strategic innovation in this new era of CX.


The CX maturity

Key learnings from our CX Maturity Quiz, designed to measure the success of your customer experience program.


The COVID-19 recovery

Pivot your CX program to navigate the uncertainty of the pandemic and its lasting effects.


CX priorities for 2022

What to prioritize in 2022 to drive customer loyalty and take your program to the next level.

Get the full report

For more expert CX advice and learning opportunities, browse our resource center