How to Bridge the Customer Experience Gap Across the Organization
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.
Webinars
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How to Drive More Revenue with NPS, CSAT, and CES
Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue.
Demystifying the Customer Journey Map, featuring Forrester Research
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
Using CSAT to Create Exceptional Customer Experiences
Watch this 30 minute webinar as we discuss how to measure your customer satisfaction (CSAT) score and use it to improve your customer's experience.
Best Practices to Prove the Business Value of Your Customer Experience
Watch this webinar to learn the latest results from CustomerThink's research into the most effective ways to prove the ROI of Customer Experience.
5 Simple Steps to a Successful Voice of the Customer (VoC) Program
Watch this recorded webinar to learn 5 simple steps for setting up a successful voice of the customer program that drives real business value.
Drive Revenue with a Voice of the Customer Program, Featuring Forrester Research
Learn how you can build a simple and effective VoC program that impacts your bottom line.