Customers say the darndest things
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.
Webinars
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Preparing for the COVID-19 Holiday Rush: 6 Ways to Support the New Customer
Create winning and lucrative digital experiences with customer feedback
Still not mobile first? Survive with the help of user feedback
End the tug of war between product and CX
Product in 2021: Building for the next normal
NPS, CSAT, and CES: Know the difference and why it matters
The one thing missing in your ecommerce strategy: customer feedback
Customer service in the new normal: Don't get left behind
The art of persuasion: How to fund your CX program
Reality check: Navigating today's CX challenges and looking ahead
Standing out with proven customer engagement strategies
Delight or disappoint: Marketing's opportunity in the new normal
Adapt or bust: Strategies B2B and B2C companies can adopt from each other
How to lead during extraordinary times: A conversation with CX experts
Why diverse and inclusive businesses will win in 2021 and beyond
Hit Refresh: How to Reboot Your Digital Strategy for 2021
Preparing for the CCXP Exam: What's New and What's Next
How to Bridge the Customer Experience Gap Across the Organization
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.
How to Drive More Revenue with NPS, CSAT, and CES
Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue.
Demystifying the Customer Journey Map, featuring Forrester Research
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
Using CSAT to Create Exceptional Customer Experiences
Watch this 30 minute webinar as we discuss how to measure your customer satisfaction (CSAT) score and use it to improve your customer's experience.
Best Practices to Prove the Business Value of Your Customer Experience
Watch this webinar to learn the latest results from CustomerThink's research into the most effective ways to prove the ROI of Customer Experience.
5 Simple Steps to a Successful Voice of the Customer (VoC) Program
Watch this recorded webinar to learn 5 simple steps for setting up a successful voice of the customer program that drives real business value.