Voice of the Customer

14 motivational customer satisfaction quotes

From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.

What is a Voice of the Customer survey?

The ultimate guide for using VoC surveys to improve the customer experience.

How Carrefour uses VoC to continuously improve the customer experience

How Carrefour relies on Voice of the Customer to continuously improve CX and strengthen its customer-centricity.

Lippert Components fueled innovations using GetFeedback

After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.

The one thing missing in your ecommerce strategy: customer feedback

Reality check: Navigating today's CX challenges and looking ahead

Still not mobile first? Survive with the help of user feedback

What is enterprise feedback management (EFM)?

An overview of enterprise feedback management, its benefits, and how to effectively execute the software.

Bridging the Gap Between Marketing and CX

Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.

Bridging the gap between product and CX

Three ways for CX and Product teams to work better together in optimizing the customer experience.

How to Bridge the Gap for CX Across the Organization

Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.

How to Run a Voice of the Customer (VoC) Program

Simplifying CX YouTube series episode on how to run a successful VoC program.

How to Drive More Revenue with NPS, CSAT, and CES

Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue. 

The State of Voice of the Customer (VoC) for B2B Companies

Four Voice of the Customer (VoC) trends for B2B businesses in 2019 that will teach you how to compete in CX with other brands in your industry.

[Infographic] How to Run a Voice of the Customer Program

Infographic and cheat sheet on how to run a successful Voice of the Customer (VoC) program that will help improve customer experience across your brand.

How to run a successful Voice of the Customer (VoC) program

The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.

How To Take Action With Your Voice of the Customer (VoC) Data

How to take action on your Voice of the Customer (VoC) data to optimize your results and improve customer experience (CX).

How to Prove the ROI of Your Voice of the Customer (VoC) Program

Four steps to proving the ROI of your Voice of the Customer (VoC) program and its value to your company's customer experience (CX).

How to Launch the Best Voice of the Customer (VoC) Program

How to launch a Voice of the Customer (VoC) program that will improve your customer experience (CX) across the organization.

Voice of the Customer (VoC) Feedback: Everything You Need to Know

Learn how to gather Voice of the Customer (VoC) feedback, take action and how to prove the value of this program to your company.

An article on customer experience that actually makes sense

Customer experience (CX) actually simplified. Here you’ll find straightforward answers to the most popular questions on the CX space.

Customer Voice is More Important Than Ever: Here’s Why

The customer voice is at the core of any successful customer experience (CX) program. Here's how to measure customer voice.

Use Voice of Customer (VoC) Data to Improve Customer Service

Learn how to use Voice of Customer (VOC) data to listen to your customers and optimize your customer service experience across all support channels.

4 Steps to Launching a VoC Program

Voice of the Customer (VoC) research arms you with insights that drive better business decisions. Learn the basic steps to launching your own VoC program.