GetFeedback joins forces with Usabilla to form a CX suite that brings a multi-channel view of the customer experience across your entire customer journey.
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GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.
Interview with April Obersteller, senior manager of customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.
Interview with Simon Whight, platform technical architect at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.
Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX.
Understand the importance of pulling in customer feedback for data analysis and how to harness the power of Einstein Prediction Builder.
Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.
The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.
5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.
Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply
Churn can cripple any organization. These 40 customer retention stats reinforce the growing need for effective customer experience management.
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.
The basics on how to use a Net Promoter Score (NPS) survey.
The three key CX takeaways from Dreamforce 2019: Artificial intelligence (AI), personalized experience, and voice technology.
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
GetFeedback turns Field Service Lightning into a more well-rounded solution by providing deeper visibility into the onsite service experience.
Net Promoter Score is a fundamental customer loyalty metric. Learn how to integrate NPS with Salesforce to drive real results from customer feedback.
With GetFeedback Flow Templates, surveys can be embedded directly in Salesforce screen flows to provide an easy-to-use interface that simplifies data collection.
At GetFeedback we believe the simpler a customer experience (CX) solution, the better. Read about our top competitive advantages.
Many companies measure NPS, but few use it to its fullest potential. The Net Promoter Score survey isn't where the magic happens—it’s where it begins.
Now companies can collect real-time, quality feedback from on-the-go customers with GetFeedback's SMS survey feature: SMS Invitations.
Use this guide to learn how to apply and optimize this new survey distribution feature.