Complete guide to digital customer experience (DX)
Everything you need to know about DX, including what a good program looks like and how to improve your existing one.
Guides
5 customer experience trends to watch for in 2021
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.
How to deliver the best mobile user experience
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.
5 ways support teams can prepare for the COVID-19 holiday rush
How to provide the best customer service and support during this unprecedented holiday season.
How to improve online sales with digital feedback
How to apply the ask, analyze, and act framework to gain rapid insight into the online purchasing funnel and improve sales.
How to combat shopping cart abandonment
The common reasons online shoppers abandon their carts and how to overcome them.
How to build customer journey maps for B2B organizations
Ultimate guide to customer journey mapping
How to optimize customer retention
This guide covers everything you need to know about effectively retaining customers and minimizing churn.
The 4 Elements of Great Digital UX
A comprehensive guide to delivering great digital user experiences and measuring your success.
How to deliver a seamless customer experience in the new normal
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic.
Website exit intent survey: What it is and why you need one
Learn more about website exit intent surveys, what they are, and why you need them.
How the financial industry should use digital feedback to boost customer loyalty
This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.
Guide to capturing in-app feedback
Learn everything you need to know about capturing in-app feedback with our guide.
The User Experience (UX) Research Guide
Everything you need to know to conduct a successful user research program.
The Ultimate Guide to Employee Experience
How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line.
How to deploy an employee engagement survey
Learn everything you need to know about effectively deploying an employee engagement survey.
Prioritize features for your product roadmap using these surveys
Learn more about how to prioritize features for your product roadmap using these surveys from GetFeedback.
How to Bridge the Gap for CX Across the Organization
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.
How to Use Real-Time Feedback for Bug Tracking
Four steps to integrate user feedback into your bug tracking program.
The complete guide to user experience metrics
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.
How to use a customer experience maturity model
Use a maturity model to assess the current state of CX in your business, diagnose areas that need improvement, and guide your experience strategy.
What is customer feedback?
All you need to know about asking for, tracking, and using customer feedback.
The comprehensive guide to mobile app surveys
Learn about mobile app surveys, including benefits and types, and how they help you collect customer feedback and optimize your mobile experience.