The 20 Best Employee Satisfaction Survey Questions

Ask these employee satisfaction questions to improve your employee experience.

Article

Brittany Klokkenga

November 25, 2020

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Having satisfied and happy employees can seem like it’s not particularly important to the health and profitability of your business. Many employers simply think having engaged employees is a nice add-on and put little effort into prioritizing satisfaction. 

But treating the satisfaction of your employees as optional has severe impacts on your business. After all, your employees are the ones who deal with customers every day and perform all the most essential functions of your business - keeping them happy is critical. 

But how do you know for sure how your employees feel about their roles and your workplace culture? Are they satisfied and happy, or likely to be looking for the exit soon?

You need to know where you currently stand to make effective improvements. And that’s why you need to be asking the best employee satisfaction survey questions. 

Employee satisfaction 

Employee satisfaction can be a tricky concept to define, as it’s a broad topic. But at its core, employee satisfaction is how content and satisfied employees are with their roles, their employee experience, and the workplace and company culture. 

Employee satisfaction is a crucial part of your company’s overall employee experience. It’s not the same thing as employee engagement, though the two concepts are related. Engagement relates to performance, while satisfaction has a significant impact on your retention rates. 

A high employee satisfaction rate tells you that employees are happy on the whole with their treatment at work. Employee satisfaction comes from two main factors - material ones like compensation and benefits and considerations like recognition and leadership. It’s critical to address both aspects to create a highly satisfied and engaged workforce. 

Why employee satisfaction is important 

Employee satisfaction has a significant impact on the bottom line of your business. Satisfied employees are less likely to be hunting for a new job, lowering your turnover rate and increasing retention. And they’re more productive at work, whether they’re a c-suite executive or entry-level worker.  

Satisfied employees are loyal advocates for your business too. When they feel supported, they’re more likely to perform above and beyond. 

Factors that determine employee satisfaction

So what factors influence how satisfied (or dissatisfied) employees are? There are many, and they work together to create your employee experience. 

Feeling valued 

It’s a natural human desire to feel recognized and valued for what we accomplish. Employees who feel valued at work are more satisfied while feeling undervalued and unappreciated can lower satisfaction rates. 

Work-life balance 

Even employees who love their jobs need time away from work to live a well-rounded life. Feeling overworked and stressed is not suitable for employee satisfaction, so it’s vital to help employees achieve more balance between their work and personal lives. 

Job security 

It’s difficult to feel satisfied at work when employees aren’t sure they’ll even have a job a few months in the future. While the future can’t be seen or guaranteed, organizational and team instability can contribute to lower satisfaction levels. 

Career development opportunities 

Employees want to feel that there are opportunities to grow in their role, especially if they like the company culture. If they can see a future with your company, they’re more likely to be satisfied with where they are now. 

Competitive compensation 

No matter how much employees love their role and your company, they come to work for one main reason - to get paid. And being paid fairly for their work, years of experience, and industry ensures they feel more satisfied. 

Transparency 

If employees don’t feel they can trust or know what’s going on in your company, that leads to higher levels of dissatisfaction. Leadership should clearly communicate essential company decisions and policies and ensure employees trust the company and its leaders. 

Cultural diversity 

Employees want to work in a place where they can be their authentic selves and feel welcomed. A workplace with plenty of diversity and fosters an environment of inclusion leads to more satisfied and engaged employees. 

Independence 

It’s no surprise that employees prefer to be treated like the competent adult professionals that they are. Letting them have the freedom to do their jobs without excessive micromanaging or inflexible and arbitrary rules increases satisfaction and significantly influences employee engagement.

Employee satisfaction surveys 

What is an employee satisfaction survey? It’s the most effective way to measure how satisfied your employees are with your company and determine which factors impact their satisfaction levels. 

To find out if your employees are happy and engaged at work, you should send out regular employee satisfaction surveys - and make sure they’re anonymous, so employees feel safe sharing their true feelings. 

Advantages of employee satisfaction surveys 

Improve productivity 

Employees unhappy with the workplace culture, leadership, or aspects of their role tend to be unproductive. Employee satisfaction surveys can help determine what makes employees unhappy, so you can pinpoint the most effective improvements to increase productivity.  

Improve employee retention 

Satisfaction is a significant element in employee retention rates - it’s hard to hold onto your best employees if they’re unsatisfied. And having a high rate of turnover is expensive as you continually need to hire and train new people. Employee satisfaction surveys can help you find the causes of turnover and increase satisfaction, so employees stay with your organization longer. 

Identify training needs 

In a world where the skills needed to do most jobs changes regularly, it can be hard to identify which trainings would benefit both the company and employees most. And a lack of training and development opportunities can cause employee dissatisfaction. A survey can help you identify gaps and training needs. 

Gather honest and unbiased feedback 

You may assume you know how satisfied your employees are - but it’s hard to gauge how they feel without directly soliciting them for feedback and letting them offer it anonymously, so they don’t fear retribution for their honesty. Surveys provide a perfect venue for soliciting this kind of feedback. 

Improve employee engagement

Engaged employees offer better service to customers and are more productive at work - they’re one of the secrets to business success. But you won’t know how to improve engagement levels unless you ask employees about their current engagement levels and what would work to increase them in a satisfaction survey. 

Top 20 best employee satisfaction survey questions 

You understand by now that employee satisfaction surveys are vitally important to the success of your business. So how can you go about creating the most effective one for your organization? 

It all begins by asking the right questions. These effective employee satisfaction survey questions will deliver valuable data and actionable insights so you can set about creating a highly satisfied workforce. 

Organization-related questions 

These kinds of questions offer insights into how employees feel about your organization as a whole. Organization-related questions will allow you to surface any company-wide problems that decrease satisfaction while uncovering your strengths. 

1. Is there a clear understanding of the objectives and goals of the organization? 


Employees are more engaged if they feel their work connects to the organization’s goals and mission as a whole. This question will offer insights into how clear your company’s goals are to employees at every level. 

2. Do you believe there are opportunities for individual career growth within the organization?

When employees don’t feel there’s room for growth or promotion, they’re more likely to be dissatisfied. This question will let you know how they feel about their current growth opportunities to find solutions if you discover employees are unhappy.  

3. Do you plan to continue working for the organization in the next 2 years? 

When employees are dissatisfied at work, they probably have one foot out the door already. Asking them this question offers insight into potential retention issues and future turnover. 

4. Overall, are you satisfied with your job? 

Want to know how satisfied employees are in their roles? Ask them directly! This question will give you insight into your employees’ overall satisfaction level with their jobs and help you determine if satisfaction issues arise from role-related problems or lie elsewhere, like management or the organizational culture. 

Team-related questions

The people you work with closely every day have a significant role in satisfaction levels at work. That’s why it’s essential to ask these team-related questions, so you know if issues with a specific team are dragging down - or increasing - satisfaction levels. 

5. Does your team provide the support you need? 

If some of your employees genuinely want to do their best but are surrounded by team members who make that difficult and are unsupportive, that’s not a recipe for high satisfaction rates. Insights from this question can uncover team problems a manager can address. 

6. Does your team inspire you to do your best? 

Employees spend a lot of time with their fellow team members, so they have a big impact on satisfaction and inspiration. Being surrounded by engaged, enthusiastic people makes work feel more inspiring and engaging. 

7. Do you feel your opinions are heard and valued by your team? 

Everyone wants to feel heard and valued at work. This question offers insights into how team dynamics may be affecting satisfaction - employees are happier when they know their voice matters to the team. 

Supervisor-related questions  

You’ve doubtless heard the saying that people don’t leave bad jobs - they leave bad managers. While that’s not true 100% of the time, managers and supervisors are a critical part of an employee’s satisfaction levels because they have such an enormous impact on their day-to-day experience. 

8. Does your manager provide the support you need? 

Having a supportive manager can make a big difference in an employee’s satisfaction levels. This question provides data on how well your managers are accomplishing this vital task. 

9. Do you feel you are recognized for your achievements? 

Seventy-nine percent of employees who quit their jobs say that lack of appreciation was a significant factor in leaving. This question will help you determine how well your managers recognize and reward hard work and good results. 

10. Do you feel your opinions are heard and valued by your manager? 

Managers who don’t encourage open conversations with their reports or who seem to value some employees’ opinions over others can be a major source of dissatisfaction. And it can discourage employees from speaking up about important issues and offering valuable ideas. 

 Job-passion & compensation questions 

Employees passionate about their jobs tend to work harder and produce more - they can be the growth engine your business needs. Asking questions related to how employees feel about their role and their compensation can unearth interesting insights around satisfaction. 

11. Do you feel like your job utilizes your skills and abilities as much as it could?

Feeling satisfied at work is hard when employees don’t feel they get to use their strongest skills and talents. If employees indicate they’re dissatisfied here, you can encourage them to collaborate with other colleagues and pursue their pet projects to increase their satisfaction. 

12. Do you feel your job makes a positive impact on the organization as a whole? 

Employees want to feel their work has a meaningful impact on the company - otherwise, their tasks can begin to feel like busywork. Hiring people who find meaning in their work and your organization can increase engagement and decrease turnover. 

13. Do you feel you are compensated fairly for the work you currently do?

While meaning and appreciation are essential to employee satisfaction, so is the pay provided. Asking employees if they feel they’re fairly paid can unearth a significant cause of low satisfaction rates and turnover. 

14. Hypothetically, if you were to quit tomorrow, what would be the main reason? 

This question is a great way to unearth the reasons employees are thinking about leaving. By identifying these issues, you can implement strategies to fix them and reduce turnover while increasing satisfaction. 

15. On a scale of 1-10, how likely are you to recommend our company as an excellent place to work? 

It’s a good sign if employees are likely to recommend your company as a place to work. It means you can save on hiring costs by encouraging referrals. And it also means they’re likely pretty satisfied with the employee experience. 

Work-life balance questions 

Even if employees are passionate and well-paid, they still want to have a life outside of work. Measuring how well you help them balance their duties with their personal lives can indicate areas for improving this critical part of employee satisfaction. 

16. Do you feel you have a good work-life balance? 

Asking employees how they feel about their current level of work-life balance can yield important insights about their feelings. It’s an essential factor in long-term employee satisfaction. 

17. Does your job cause an unreasonable amount of stress for you? 

It’s normal for employees to feel stressed about work occasionally. But if they’re in a regular state of high stress, that’s bad for both their health and their satisfaction levels. This question can indicate if your employees are at increased risk of burning out. 

18. Do you feel management understands and values they need for a healthy balance between work life and personal life? 

Employees are reliant on managers and leaders to encourage and model a healthy work-life balance. This question can uncover how employees think their leaders value this critical aspect of the employee experience. 

Diversity-related questions 

Creating a great place to work is about more than simply offering good pay and benefits. It’s also more important than ever to create a diverse and inclusive workplace and culture so that all employees feel welcomed, appreciated, and valued. 

19. What could we do to improve diversity and inclusion in our organization? 

This question will help you identify potential gaps in your organization where you might be hindering attempts at increasing diversity, whether in your hiring process, promotions, or other areas. You might uncover ideas you hadn’t even thought of that can improve your organization. 

20. Do you feel that all people have an opportunity to succeed in this organization? 

Sensing unfairness, favoritism, or outright discrimination in the workplace can decrease employee satisfaction and encourage employees to look for a job elsewhere. Asking employees this question can unearth results that might be painful at first, but it can help you create a fairer and happier work environment. 

Key takeaways 

Creating the best employee satisfaction survey begins by asking the right questions. You should include a mix of the different types of questions, so you get a complete picture of employee satisfaction at your organization. 

And it’s also vital to develop an action plan based on the results, so employees know you’ve heard their feedback and are working hard to make things better for them. 

Don’t miss out on the benefits of employee satisfaction surveys. Using GetFeedback’s customer experience (CX) program with robust features like out-of-the-box surveys, feedback context analysis, and Slack integration means you can get your survey up and running right away. Try it today. 

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