CX maturity playbook: Culture
Actionable insight to uplevel and transform the CX culture in your organization.
Employee Experience
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CX maturity playbook: Employee experience
Actionable insight to uplevel and transform your employee experience program.
How to leverage employee NPS (eNPS)
Why employee NPS surveys are valuable for your business and how they can help provide an accurate measurement of employee satisfaction.
Why diverse and inclusive businesses will win in 2021 and beyond
Harness Service Agent Feedback to Successfully Reopen Your Business
How to create the ideal employee survey that delivers the insight you need to safely reopen your business.
Corporate Values: Do They Help or Hurt Employee Experience?
A look into the impact that corporate values can have on employee experience.
What is Learned Helplessness and How Does it Hurt Employee Experience?
A look into how the way we're wired impacts employees' perception of work and satisfaction.
Bridging the Gap Between Human Resources and CX
Top three ways CX and HR can collaborate for better results on customer and employee experience.
Use Employee Surveys to Gauge Service Agent Wellness and Increase Productivity
How to leverage employee surveys to improve EX during this pandemic.
The Ultimate Guide to Employee Experience
How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line.
How to deploy an employee engagement survey
Learn everything you need to know about effectively deploying an employee engagement survey.
Employee Satisfaction Surveys: How to Keep Teams Happy and Thriving
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s
Job Satisfaction Surveys: 2 Templates for You to Use
Happy employees result in happy customers. To identify the happiness level of your employees, you should use these two job satisfaction survey templates.
Connecting Employee Experience and Customer Experience
Research shows employee experience and customer experience are deeply intertwined. Here are 4 employee engagement surveys that can help you get ahead.
The Employee Experience Should Come Before Everything
Happy employees = happy customers. It seems obvious, so why do companies often overlook the employee experience when they focus on the customer experience?