What's The Difference Between Digital Experience and Customer Experience?
Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
Digital Experience
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The Top 3 User Experience Terms You Should Know
Simplifying CX YouTube series on the most popular user experience terms.
The User Experience (UX) Research Guide
Everything you need to know to conduct a successful user research program.
How to use machines to deliver great customer support
Scale your hyper-personalized customer support program with the help of AI and chatbots.
How to Include Machines in Your CX Program
Design your CX program to include mobile devices, voice-command, and Internet of Things.
How Machines Impact Experience Design
Designing a customer experience that seamlessly incorporates the machines from our daily lives.
How to Navigate Machines in the CX Ecosystem
How to design a customer experience that prioritizes the always-evolving human and machine interconnection.
Announcing the GetFeedback Suite
GetFeedback joins forces with Usabilla to form a CX suite that brings a multi-channel view of the customer experience across your entire customer journey.
The Right Way to Use Artificial Intelligence (AI) in Your CX Program
How to properly use artificial intelligence (AI) to personalize the customer experience.
What is the Difference Between Digital Experience and CX?
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
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How to Create an Online Survey From Scratch [Templates]
4 free online survey templates to get help you get your feedback program started now.
How to Hyper-Personalize the Customer Experience
What is hyper-personalization and how to achieve it in your CX program.
How Artificial Intelligence is Helping Retailers Keep Up With Customers
In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.
SMS Survey Best Use Cases
Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go.
10 SMS Survey Best Practices
SMS surveys are perfect for reaching customers always on the go. Follow these SMS survey best practices to receive reliable, actionable customer feedback.
Introducing SMS Invitations
Now companies can collect real-time, quality feedback from on-the-go customers with GetFeedback's SMS survey feature: SMS Invitations.
How to Implement SMS Surveys With GetFeedback
Use this guide to learn how to apply and optimize this new survey distribution feature.
Use Your Live Chat Survey Data to Improve CX
You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. You want to put
5 Live Chat Customer Service Challenges
Live chat customer service comes with its unique challenges. Do you know what they are? Here are 5 live chat service pain points and how to overcome them.
The Ultimate Playbook for Live Chat Customer Service
An inside look into GetFeedback's best practices for live chat customer service.
Introducing GetFeedback for Salesforce Chat
Now companies can seamlessly integrate elegant surveys at the end of their live chat conversations and collect real-time, contextual customer feedback.
How to Implement Live Chat for Customer Support
The modern customer expects instant support from a real person—can you provide that?
It’s Time for Seamless Mobile Customer Service
Modern customers prefer modern support. Stay ahead of the curve by providing great mobile customer service. Alexa Lemzy from TextMagic explains how.
Staying Customer-Centric in a Digital World
In order to stay customer-centric, business leaders have to build a culture that values customer-centricity above all else. Here are 4 ways to do it.