GetFeedback’s customer experience (CX) platform combines the best of Usabilla’s digital feedback and analysis for websites and apps with GetFeedback, the leading relational and transactional surveying tool for the Salesforce ecosystem.
Our agile CX platform helps you get programs up and running within days to deliver exceptional experiences based on feedback collected across the entire customer journey.
Launch website surveys fast, without engineering
Set up campaigns that target website visitors based on browsing or usage behaviors
Allow users to provide feedback on specific parts of your website with an “Always on” feedback button
Capture relevant metadata on website users like browser, device, location, and more
Comply with privacy mandates by filtering personal identifiable information (PII) out of the data you collect
Design the feedback buttons and surveys to fit your brand
Collect feedback anywhere
Weave feedback into the channels that work for your customers, including websites, mobile apps, email, chat, SMS, and more. Drive better response rates and business decisions. Learn more.
Drive real-time results
Improve digital experiences by using real-time customer feedback to identify problematic scenarios. Use customer data to prioritize fixes with appropriate teams. Request a demo.
Make CX insights better with Salesforce
Use GetFeedback to map real-time feedback data to any object, field, or record in Salesforce. Build a real 360° view of your customer experience. Request a demo.
Get your customer experience program up and running in days, not months
Find out which plan is right for you.