Usabilla is now part of the GetFeedback platform

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GetFeedback

February 22, 2022

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GetFeedback’s customer experience (CX) platform combines the best of Usabilla’s digital feedback and analysis for websites and apps with GetFeedback, the leading relational and transactional surveying tool for the Salesforce ecosystem. 

Our agile CX platform helps you get programs up and running within days to deliver exceptional experiences based on feedback collected across the entire customer journey.

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Launch website surveys fast, without engineering

Deploy our javascript on your website once and scale feedback collection across every page. Target specific users, identify issues, gain insights about site content, and more.

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  • Set up campaigns that target website visitors based on browsing or usage behaviors

  • Allow users to provide feedback on specific parts of your website with an “Always on” feedback button

  • Capture relevant metadata on website users like browser, device, location, and more

  • Comply with privacy mandates by filtering personal identifiable information (PII) out of the data you collect

  • Design the feedback buttons and surveys to fit your brand

Collect feedback anywhere

Weave feedback into the channels that work for your customers, including websites, mobile apps, email, chat, SMS, and more. Drive better response rates and business decisions. Learn more.

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Drive real-time results

Improve digital experiences by using real-time customer feedback to identify problematic scenarios. Use customer data to prioritize fixes with appropriate teams. Request a demo.

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Make CX insights better with Salesforce

Use GetFeedback to map real-time feedback data to any object, field, or record in Salesforce. Build a real 360° view of your customer experience. Request a demo.

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Get your customer experience program up and running in days, not months

Find out which plan is right for you.

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