Introducing GetFeedback’s new brand
We've decided to rebrand GetFeedback. Here's our journey to rebrand, including how we landed our brand look and feel, logo, and tone and voice.
Customer Experience
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Driving growth with digital customer feedback: 4 insights from CX leaders
4 tips from the SurveyMonkey CX Leader Roundtable Community
What is Customer Experience Management?
How CXM helps increase customer satisfaction, loyalty, and brand advocacy while cutting costs.
Customer satisfaction survey questions
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices
Interview with CX Ambassador Mike Cancel about Pandora's customer experience program
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.
4 ways to step up your organization’s CX Maturity
Best practices, pitfalls, and next steps for leveraging a CX maturity model at your organization
14 motivational customer satisfaction quotes
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.
NPS® question guide
Everything you need to know about the NPS question, its history, and how to use it.
Announcing GetFeedback’s integration with Salesforce Commerce Cloud
Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results
6 tips for building better customer relationships at scale in 2021
SurveyMonkey's CX leaders share trends and advice for providing support at scale
Riding the wave: Advice from finance to maximize the impact of your CX program
Recommendations for getting finance alignment and support to meet your CX goals in 2021.
How to prove the ROI of digital customer feedback
Three ways to prove the return on investment of your ecommerce feedback program.
Customers say the darndest things
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.
Five steps to building a robust CX tech stack
Simplifying CX YouTube series episode on building a robust CX technology stack.
Customer loyalty survey questions
20 essential customer loyalty survey questions and surveying best practices.
23 customer service tips to provide great experiences
Top tips to provide better service that’ll benefit your business and your customers.
Adapt your CX strategy in 2021 using people, process, and technology
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
Customer experience in 2021: Which trends are here to stay, according to top CX leaders
COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders.
2021 CX predictions
Simplifying CX YouTube series video highlighting 2021 CX predictions.
Mylo drives positive customer experience with GetFeedback
Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo.
4 ways to use rNPS to boost retention in 2021, from our CX leader roundtable
Relational NPS is a great check in with customers. It’s also a valuable tool you can leverage to boost retention in 2021. Here's what we learned from our CX leader roundtable.
Preparing for the COVID-19 Holiday Rush: 6 Ways to Support the New Customer
5 customer experience trends to watch for in 2021
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.
Influence is everything: 3 tips for managing up and out from our CX leader roundtable
A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers.