14 motivational customer satisfaction quotes
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.
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From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.
Everything you need to know about the NPS question, its history, and how to use it.
SurveyMonkey's CX leaders share trends and advice for providing support at scale
Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results
Recommendations for getting finance alignment and support to meet your CX goals in 2021.
Three ways to prove the return on investment of your ecommerce feedback program.
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.
Simplifying CX YouTube series episode on building a robust CX technology stack.
20 essential customer loyalty survey questions and surveying best practices.
Top tips to provide better service that’ll benefit your business and your customers.
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders.
Simplifying CX YouTube series video highlighting 2021 CX predictions.
Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo.
Relational NPS is a great check in with customers. It’s also a valuable tool you can leverage to boost retention in 2021. Here's what we learned from our CX leader roundtable.
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.
A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers.
After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.
Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.
How to provide the best customer service and support during this unprecedented holiday season.