10 (Common) Challenges of a CX Cross-Functional Team
The most prominent challenges of running a cross-functional CX team and how to overcome them.
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CX Leadership: Do You Have What It Takes?
The traits, discipline, and knowledge that it takes to lead a successful customer experience program.
How to Create Your CX Program Charter
The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.
Salesforce Trailhead: Build a CX Program With GetFeedback and Salesforce
GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.
Governance Structure: How to Take Your CX Team Cross-Functional
Establish these five committees to properly structure and govern a cross-functional CX program.
Interview With CX Ambassador April Obersteller
Interview with April Obersteller, senior manager of customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.
How to Build a Multi-Skilled CX Team
The top 9 skill sets you need in your core customer experience team in order to succeed.
The State of B2B Customer Experience Report
Our 2020 research reveals a new outlook on the CX space and how to thrive in it.
How to Run a Cross-Functional CX Program
The four key elements you need to implement for a successful cross-functional customer experience program.
3 Skills Required To Be an Effective CX Leader, From Our VP of CX
Christine Rimer, VP of Customer Experience & Advocacy at SurveyMonkey, shares the top 3 skills you need to succeed based on insights from our recent CX peer survey.
Zen Internet prioritizes the Customer Experience with GetFeedback for Salesforce
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.
The State of CX Teams: 5 Learnings From Our Peer Survey
We surveyed 180 CX professionals to dig into challenges, opportunities, and the state of CX teams.
How to Drive More Revenue with NPS, CSAT, and CES
Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue.
CX Confessions: Candid Conversations With Customer Experience Leaders
SurveyMonkey's VP of CX Christine Rimer shares her thoughts on the evolving role of CX to kick off our monthly LinkedIn livestream series.
Interview With CX Ambassador Simon Whight
Interview with Simon Whight, platform technical architect at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.
The Right Way to Use Artificial Intelligence (AI) in Your CX Program
How to properly use artificial intelligence (AI) to personalize the customer experience.
Customer Experience Management for Salesforce
GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.
The Catalogue of Customer Experience Metrics
The most popular CX metrics catalogued by purpose and best use case.
5 Ways to Prove Your CX Metrics Are Impacting Business Results
How to connect your CX results to the overall performance of your organization.
The Top 3 Customer Experience Metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
The Top 4 Customer Loyalty Metrics
How to measure customer loyalty across your customer experience program.
6 Ways to Provide Meaningful CX During a Global Crisis
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
What is the Difference Between Digital Experience and CX?
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
Why Customer Feedback is the Key to Great Customer Experience
How to use customer feedback as a guide to creating a great customer experience.