Customer Experience
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What is ecommerce experience and how to improve it
Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.
Don’t just take the CX maturity assessment – use it!
Customer-centric vs. product-centric mindset
Simplifying CX YouTube series episode on how to become customer-centric.
How to collect customer feedback in ecommerce
This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.
How to improve customer experience in ecommerce
Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.
Meet Momentive: agility and insights to help you shape experiences of tomorrow
SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive.
CX maturity playbook: Customer journey mapping
Actionable insight to uplevel your use of customer journey maps and optimize the experience at every touchpoint.
CX maturity playbook: Leadership buy-in
Actionable insight to uplevel your approach to gaining leadership buy-in for your customer experience program.
CX maturity playbook: Technology and tools
Actionable insight to uplevel your use of technology and tools for optimizing the customer experience.
CX maturity playbook: Listen, understand, and act
Actionable insight to uplevel how you listen to customers, understand their needs, and take action to improve the customer experience.
CX maturity playbook: Customer experience strategy
Actionable insight to uplevel your customer experience strategy approach.
A new kind of CX maturity assessment that’ll empower you to make real progress
CX maturity assessment
What is the difference between customer care and customer service?
An overview of customer care the role it plays in the overall customer experience.
Driving change through the post-support case interaction survey
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
Best places for customer service certification & training
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
Transactional NPS (tNPS)
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
How to get your CCXP credentials
Learn what the CCXP is, why it matters, and how to get it.
GetFeedback simplifies CX for Salesforce customers with a new integration and a new app
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
GetFeedback announces new AI-powered insights, listening, and automation capabilities
New capabilities to accelerate and scale your CX program.
How CX design can power your CX strategy
Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.
How to respond to positive and negative feedback
Best practices for collecting and responding to both positive and negative customer feedback.
CX vs. UX
A detailed explanation of the difference between customer experience and user experience.