GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.
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How to connect your CX results to the overall performance of your organization.
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
How to measure customer loyalty across your customer experience program.
The most popular CX metrics catalogued by purpose and best use case.
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
How to use customer feedback as a guide to creating a great customer experience.
Interview with Brett Frazer, head of customer service at Sun Basket, about his career in the customer experience space.
Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.
In this article, we give some tips on how to best design your survey to fit your audience and make your survey more successful.
In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.
What is hyper-personalization and how to achieve it in your CX program.
The six CX trends that you can't ignore in 2020.
Learn how to use the Customer Effort Score metric, boost loyalty, and prove the ROI of your efforts.
Interview with Graham Clark, sales and marketing manager at B Cellars, a vineyard in Napa Valley, CA, about his career in the customer experience space.
How to use customer loyalty metrics (NPS, CSAT, CES) to drive the best survey program and boost revenue for your company.
Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator.
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program.
Winning customer experience strategies are relatively simple to build; It all centers around a single focal point: getting to know your customers.
In this article we are going to talk about how to use social media to attract and retain customers via 5 proven-to-work strategies.
5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.
Artificial Intelligence (AI) can be a powerful tool for delivering great customer experience (CX). Here are 4 ways you should apply AI in your CX program.