Influence is everything: 3 tips for managing up and out from our CX leader roundtable
A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers.
Customer Experience
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Lippert Components fueled innovations using GetFeedback
After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.
Interview with CX Ambassador Matthew Phillip
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.
How to manage customer service during COVID-19 holiday season
Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.
5 ways support teams can prepare for the COVID-19 holiday rush
How to provide the best customer service and support during this unprecedented holiday season.
Create winning and lucrative digital experiences with customer feedback
End the tug of war between product and CX
The one thing missing in your ecommerce strategy: customer feedback
Customer service in the new normal: Don't get left behind
The art of persuasion: How to fund your CX program
Reality check: Navigating today's CX challenges and looking ahead
Standing out with proven customer engagement strategies
Delight or disappoint: Marketing's opportunity in the new normal
Adapt or bust: Strategies B2B and B2C companies can adopt from each other
How to lead during extraordinary times: A conversation with CX experts
Why diverse and inclusive businesses will win in 2021 and beyond
2020 CX research: Why CX teams will play a critical role in COVID-19 recovery
Introducing the new GetFeedback platform
Quickly adapt to your customers’ evolving needs with a modern CX solution.
Demystifying Customer Journey Mapping: Highlights From CX Leader Roundtable
A candid conversation with senior CX leaders reveals the top challenges and best practices for navigating customer journey maps.
Harness Service Agent Feedback to Successfully Reopen Your Business
How to create the ideal employee survey that delivers the insight you need to safely reopen your business.
5 Ways to Reimagine Customer Experience in the Time of COVID-19
A look into the new-normal customer and how to meet their evolving expectations.
What CX Ambassador Shivam Shah Has Learned From COVID-19
How Do You Deliver Connected Experiences In the New Normal?
Adapt your CX program to COVID-19 and continue to deliver great connected experiences.
