Adapt your CX program to COVID-19 and continue to deliver great connected experiences.
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How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic.
This report examines how COVID-19 has affected the ecommerce industry and the customer experience space.
Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind.
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
CustomerThink report that shows how to develop an ROI strategy for your CX program.
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.
Three ways for CX and Product teams to work better together in optimizing the customer experience.
Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.
Simplifying CX YouTube series episode on the effortless experience concept.
Scale your hyper-personalized customer support program with the help of AI and chatbots.
What it really takes to succeed in running a cross-functional CX program.
Design your CX program to include mobile devices, voice-command, and Internet of Things.
Designing a customer experience that seamlessly incorporates the machines from our daily lives.
How to design a customer experience that prioritizes the always-evolving human and machine interconnection.
HP’s Brandon McGovern shares how he’s pivoting his CX program to stay relevant in today’s circumstances in our livestream series, CX Confessions.
GetFeedback joins forces with Usabilla to form a CX suite that brings a multi-channel view of the customer experience across your entire customer journey.
The most prominent challenges of running a cross-functional CX team and how to overcome them.