How Do You Deliver Connected Experiences In the New Normal?
Adapt your CX program to COVID-19 and continue to deliver great connected experiences.
Customer Experience
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How to Deliver a Seamless Customer Experience in the New Normal
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic.
The Pandemic’s Impact on the State of Online Shopping Worldwide
This report examines how COVID-19 has affected the ecommerce industry and the customer experience space.
What's The Difference Between Digital Experience and Customer Experience?
Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
A New User Interface to Simplify CX
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind.
Interview With CX Ambassador Nicole Sult
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
Best Practices to Prove the Business Value of CX
CustomerThink report that shows how to develop an ROI strategy for your CX program.
Bridging the Gap Between Marketing and CX
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.
Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
SpendHQ's Focus on CX Hastened the Sales Process by 20% with GetFeedback
Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.
How to Bridge the CX Gap Across the Organization
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
How to Bridge the Customer Experience Gap Across the Organization
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.
How to Bridge the Gap for CX Across the Organization
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.
Interview With CX Ambassador Corrina Owens
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.
Effortless Experience IS NOT Enough, Here’s Why!
Simplifying CX YouTube series episode on the effortless experience concept.
How to Use Machines to Deliver Great Customer Support
Scale your hyper-personalized customer support program with the help of AI and chatbots.
Everything You Need to Know to Succeed in Customer Experience
What it really takes to succeed in running a cross-functional CX program.
How to Include Machines in Your CX Program
Design your CX program to include mobile devices, voice-command, and Internet of Things.
How Machines Impact Experience Design
Designing a customer experience that seamlessly incorporates the machines from our daily lives.
How to Navigate Machines in the CX Ecosystem
How to design a customer experience that prioritizes the always-evolving human and machine interconnection.
5 Essential Tips for Delivering Great CX in Today’s Circumstances, From HP’s Sr. Director of CX
HP’s Brandon McGovern shares how he’s pivoting his CX program to stay relevant in today’s circumstances in our livestream series, CX Confessions.
Announcing the GetFeedback Suite
GetFeedback joins forces with Usabilla to form a CX suite that brings a multi-channel view of the customer experience across your entire customer journey.
10 (Common) Challenges of a CX Cross-Functional Team
The most prominent challenges of running a cross-functional CX team and how to overcome them.