The most prominent challenges of running a cross-functional CX team and how to overcome them.
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The traits, discipline, and knowledge that it takes to lead a successful customer experience program.
The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.
GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.
Establish these five committees to properly structure and govern a cross-functional CX program.
Interview with April Obersteller, senior manager of customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.
The top 9 skill sets you need in your core customer experience team in order to succeed.
Our 2020 research reveals a new outlook on the CX space and how to thrive in it.
The four key elements you need to implement for a successful cross-functional customer experience program.
Christine Rimer, VP of Customer Experience & Advocacy at SurveyMonkey, shares the top 3 skills you need to succeed based on insights from our recent CX peer survey.
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.
We surveyed 180 CX professionals to dig into challenges, opportunities, and the state of CX teams.
Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue.
SurveyMonkey's VP of CX Christine Rimer shares her thoughts on the evolving role of CX to kick off our monthly LinkedIn livestream series.
Interview with Simon Whight, platform technical architect at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.
How to properly use artificial intelligence (AI) to personalize the customer experience.
GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.
The most popular CX metrics catalogued by purpose and best use case.
How to connect your CX results to the overall performance of your organization.
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
How to measure customer loyalty across your customer experience program.
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
How to use customer feedback as a guide to creating a great customer experience.