Customer Experience
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What is ecommerce experience and how to improve it
Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.
Don’t just take the CX maturity assessment – use it!
Customer-centric vs. product-centric mindset
Simplifying CX YouTube series episode on how to become customer-centric.
How to collect customer feedback in ecommerce
This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.
How to improve customer experience in ecommerce
Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.
Meet Momentive: agility and insights to help you shape experiences of tomorrow
SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive.
A new kind of CX maturity assessment that’ll empower you to make real progress
CX maturity assessment
What is the difference between customer care and customer service?
An overview of customer care the role it plays in the overall customer experience.
Driving change through the post-support case interaction survey
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
Best places for customer service certification & training
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
Transactional NPS (tNPS)
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
How to get your CCXP credentials
Learn what the CCXP is, why it matters, and how to get it.
GetFeedback simplifies CX for Salesforce customers with a new integration and a new app
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
GetFeedback announces new AI-powered insights, listening, and automation capabilities
New capabilities to accelerate and scale your CX program.
How CX design can power your CX strategy
Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.
How to respond to positive and negative feedback
Best practices for collecting and responding to both positive and negative customer feedback.
CX vs. UX
A detailed explanation of the difference between customer experience and user experience.
Introducing GetFeedback’s new brand
We've decided to rebrand GetFeedback. Here's our journey to rebrand, including how we landed our brand look and feel, logo, and tone and voice.
Driving growth with digital customer feedback: 4 insights from CX leaders
4 tips from the SurveyMonkey CX Leader Roundtable Community
What is Customer Experience Management?
How CXM helps increase customer satisfaction, loyalty, and brand advocacy while cutting costs.
Customer satisfaction survey questions
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices
Interview with CX Ambassador Mike Cancel about Pandora's customer experience program
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.