Customer Experience

During the latest CX Leader Roundtable, we explored the connection between employee experience (EX) and customer experience (CX).

Notable trends in consumer preferences that will influence how retailers run their CX programs.

Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.

Simplifying CX YouTube series episode on how to become customer-centric.

This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.

Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.

SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive.

Actionable insight to uplevel your use of customer journey maps and optimize the experience at every touchpoint.

Actionable insight to uplevel how you listen to customers, understand their needs, and take action to improve the customer experience.

Actionable insight to uplevel your approach to gaining leadership buy-in for your customer experience program.

Actionable insight to uplevel your customer experience strategy approach.

An overview of customer care the role it plays in the overall customer experience.

How CX leaders embark on the journey of asking, listening, and acting on customer insights.

Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.

Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.

Learn what the CCXP is, why it matters, and how to get it.

New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.

New capabilities to accelerate and scale your CX program.

Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.

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