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Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.
Simplifying CX YouTube series episode on how to become customer-centric.
This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.
Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.
SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive.
An overview of customer care the role it plays in the overall customer experience.
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
Learn what the CCXP is, why it matters, and how to get it.
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
New capabilities to accelerate and scale your CX program.
Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.
Best practices for collecting and responding to both positive and negative customer feedback.
A detailed explanation of the difference between customer experience and user experience.
We've decided to rebrand GetFeedback. Here's our journey to rebrand, including how we landed our brand look and feel, logo, and tone and voice.
4 tips from the SurveyMonkey CX Leader Roundtable Community
How CXM helps increase customer satisfaction, loyalty, and brand advocacy while cutting costs.
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.