Customer Experience Management for Salesforce
GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.
Customer Experience
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5 Ways to Prove Your CX Metrics Are Impacting Business Results
How to connect your CX results to the overall performance of your organization.
The Top 3 Customer Experience Metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
The Top 4 Customer Loyalty Metrics
How to measure customer loyalty across your customer experience program.
The Catalogue of Customer Experience Metrics
The most popular CX metrics catalogued by purpose and best use case.
6 Ways to Provide Meaningful CX During a Global Crisis
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
What is the Difference Between Digital Experience and CX?
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
Why Customer Feedback is the Key to Great Customer Experience
How to use customer feedback as a guide to creating a great customer experience.
Interview With CX Ambassador Brett Frazer
Interview with Brett Frazer, head of customer service at Sun Basket, about his career in the customer experience space.
GetFeedback’s Salesforce Integration gave Vena Solutions the Bigger Picture
Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.
Which Survey Format is Right For Your Audience?
In this article, we give some tips on how to best design your survey to fit your audience and make your survey more successful.
How Artificial Intelligence is Helping Retailers Keep Up With Customers
In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.
How to Hyper-Personalize the Customer Experience
What is hyper-personalization and how to achieve it in your CX program.
Top 6 Customer Experience Best Practices for 2020
The six CX trends that you can't ignore in 2020.
Customer Effort Score (CES): The Complete Guide
Learn how to use the Customer Effort Score metric, boost loyalty, and prove the ROI of your efforts.
Interview With CX Ambassador Graham Clark
Interview with Graham Clark, sales and marketing manager at B Cellars, a vineyard in Napa Valley, CA, about his career in the customer experience space.
Drive More Revenue with CSAT, NPS and CES
How to use customer loyalty metrics (NPS, CSAT, CES) to drive the best survey program and boost revenue for your company.
Download our Free CSAT Toolkit
Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator.
Demystifying the Customer Journey Map, featuring Forrester Research
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
5 Efficient Ways to Boost Customer Loyalty
5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program.
Implementing a Customer Experience Strategy That Works
Winning customer experience strategies are relatively simple to build; It all centers around a single focal point: getting to know your customers.
5 Strategies to Improve Customer Retention With Social Media
In this article we are going to talk about how to use social media to attract and retain customers via 5 proven-to-work strategies.
How to Run a Successful VoC Program With Salesforce
5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.
How to Use Artificial Intelligence in Your CX Program
Artificial Intelligence (AI) can be a powerful tool for delivering great customer experience (CX). Here are 4 ways you should apply AI in your CX program.