Customer Effort Score

The ultimate guide to customer service

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.

Become a Customer Effort Score (CES) expert in a month.

Become a CES expert with our comprehensive 4-week email course.

23 customer service tips to provide great experiences

Top tips to provide better service that’ll benefit your business and your customers.

NPS, CSAT, and CES: Know the difference and why it matters

How to use the Customer Effort Score (CES) metric

Simplifying CX YouTube series video on how to use the CES metric.

How to use machines to deliver great customer support

Scale your hyper-personalized customer support program with the help of AI and chatbots.

How to Drive More Revenue with NPS, CSAT, and CES

Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue. 

Customer Experience Management for Salesforce

GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.

The catalogue of customer experience metrics

The most popular CX metrics catalogued by purpose and best use case.

The top 3 customer experience metrics

The top CX metrics—NPS, CSAT and CES—and how to use them successfully.

5 ways to prove your CX metrics are impacting business results

How to connect your CX results to the overall performance of your organization.

Interview With CX Ambassador Brett Frazer

Interview with Brett Frazer, head of customer service at Sunbasket, about his career in the customer experience space.

Build an Effective Customer Effort Score Program

If you want to make a real impact on customer loyalty, it starts with measuring Customer Effort Score (CES). Let’s talk about how to do just that.

How to prove the ROI of your CES efforts

Five steps to prove the value of your Customer Effort Score program.

How to take action on Customer Effort Score feedback

The four major activities that must be undertaken after CES feedback is received by the company.

Customer Effort Score (CES): The complete guide

Learn how to use the Customer Effort Score metric, boost loyalty, and prove the ROI of your efforts.

How to Drive More Revenue With NPS, CSAT, and CES

Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply

How to use customer loyalty metrics: NPS®, CES & CSAT

This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.

[Infographic] Why the Effortless Experience is Not Enough

An infographic that explans why effortless experience is not all that matters when it comes to cultivating customer loyalty.

NPS, CES, CSAT: Which One is the Best Metric?

How to use NPS, CES and CSAT to measure customer loyalty and improve the customer experience across the entire organization.

10 Pro Tips for Live Chat Customer Support

Live chat support can be tricky. But don’t worry, we’ve got your back—follow these 10 tips to always deliver an amazing customer service experience.

Why You Should Care About the Customer Effort Score (CES)

Customer Effort Score (CES) approaches the customer service experience from a unique angle, and it's proven to predict customer loyalty.

4 Metrics for Measuring Live Chat Success

If you’re ready to measure your live chat customer success, consider the following four metrics to identify your strengths and areas of improvement.

5 Live Chat Customer Service Challenges

Live chat customer service comes with its unique challenges. Do you know what they are? Here are 5 live chat service pain points and how to overcome them.