The Ultimate Playbook for Live Chat Customer Service
An inside look into GetFeedback's best practices for live chat customer service.
Customer Effort Score
Use These Survey Questions to Predict and Increase Customer Retention
Use these two very effective (and often overlooked) survey methods to predict customer retention.
Measuring Customer Effort Just Got Easier
Discover how you can use GetFeedback to quickly measure Customer Effort Score and understand the holistic service experience.
5 Customer Support Surveys for Quality-Driven Teams
Empowering your support team by using the right feedback solution is crucial to a company's success. Here are five customer support surveys to use.
4 Ways Customer Effort Score Can Help Improve the Customer Experience
When it comes to improving CX, not all KPIs are created equal. Measuring customer effort score can prove to be the most potent source for CX insight.
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