Resource Center
Launch CX programs in minutes with Program Accelerator
Learn more about GetFeedback's newest product feature, Program Accelerator.
How woom bikes takes an employee-first approach to grow its customer base
Watch this on-demand webinar with woom bikes to learn how their team improves employee and customer experiences in tandem.
Matt Dixon reflects on the effortless experience: Does it still matter?
New job in customer experience? Do this on the first 90 days
Expert guidance on how to tackle the first three months in your new CX leadership role, by Jeannie Walters.
The CX leader handbook
Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.
Are you a CX Champ or Chump?
Effortless Experience: Does it still matter?
Webinar recap: Matt Dixon reflects on The Effortless Experience.
Compassion, flexibility, and empathy: How we managed our Customer Operations team during the pandemic
How to scale personalized customer experiences
A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.
COVID-19 has forever changed CX. Here’s how
The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.
The ultimate guide to customer service
The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.
Why should you invest in CX? Experts weigh in
A recap of customer experience experts Shep Hyken and Dan Gingiss’ session at the 2nd Annual CX Impact Summit.
Eight customer service trends to look out for in 2022
The 2022 state of the CX professional
CX expert shares commentary on the CX profession in 2022, including salary and compensations, different team structures, unique skill sets, and common challenges.
Empowering customer service and support in 2022
How to provide more personalized customer experiences
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
Four keys to customer experience success in 2022
CX trends and priorities to leverage to deliver results in the new era of customer experience.
How to Measure Customer Satisfaction With CSAT
Visibility into customer experience is invaluable. After all, customer happiness leads to success. Learn how to measure customer satisfaction with CSAT.
The 2022 State of CX Report
Emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.
How SaaS companies should leverage CX to drive sustainable growth
How SaaS companies should leverage CX to drive sustainable growth
How Auth0 increased NPS by 21 points by leveraging GetFeedback
funda captures key insights to inform product development and elevate the voice of the user
CX Leader Roundtable wrap-up: The employee and customer experience connection
During the latest CX Leader Roundtable, we explored the connection between employee experience (EX) and customer experience (CX).
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