Measure and improve customer satisfaction, Net Promoter Score (NPS), and agent performance with GetFeedback for Salesforce Service Cloud.
Automatically collect feedback after any interaction through the customer’s preferred channel and device.
Measure the quality of every knowledge article to identify low-performing articles and understand how to improve them.
Embed surveys in your Community to efficiently surface issues, measure satisfaction, and recognize moderators.
Enhance Einstein’s case ranking and routing algorithms with customer satisfaction data to prioritize at-risk customers and give agents the cases they know best.
From best practice guides to dedicated customer success managers, you’ll get the support you need to launch a successful Service Cloud feedback program.
See why the world's leading brands use GetFeedback to understand and improve their customer experience.