Hi, we’re GetFeedback, by SurveyMonkey

SurveyMonkey acquired GetFeedback, a leading customer experience solution purpose-built for the Salesforce ecosystem, in the fall of 2019.

For customers looking to trigger action-based surveys out of Salesforce, and capture customer experience data in their CRM, GetFeedback is the best-in-class solution.

Show your customers you’re listening

Alert stakeholders of at-risk accounts and create tasks to ensure prompt follow up. Turn any negative experience into a positive one and boost customer retention.

Collect feedback anywhere

Weave surveys into the channels that work for your customers, including email, chat, SMS, and communities. Drive better response rates and better business decisions.

See distribution methods

Built to fit your Salesforce needs

Use GetFeedback alongside any Salesforce product and craft a feedback program that works with your Salesforce suite.

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  • Sales

    Give your sales team the power to close more deals with closed-lost insights.

Improve your customer experience in days, not months

Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you.

Getting Started with GetFeedback for Salesforce

Taking Action with Customer Satisfaction (CSAT) in Salesforce

How to run a successful CX program with Salesforce

More resources

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