SurveyMonkey acquired GetFeedback, a leading customer experience solution purpose-built for the Salesforce ecosystem, in the fall of 2019.
For customers looking to trigger action-based surveys out of Salesforce, and capture customer experience data in their CRM, GetFeedback is the best-in-class solution.
Alert stakeholders of at-risk accounts and create tasks to ensure prompt follow up. Turn any negative experience into a positive one and boost customer retention.
Weave surveys into the channels that work for your customers, including email, chat, SMS, and communities. Drive better response rates and better business decisions.See distribution methods
Use GetFeedback alongside any Salesforce product and craft a feedback program that works with your Salesforce suite.
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business.
Dan Darcy, SVP, Global Enablement
Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you.
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.