Customer-centric vs. product-centric mindset
Simplifying CX YouTube series episode on how to become customer-centric.
Videos
Shopping cart abandonment
Simplifying CX YouTube series episode on how to battle shopping cart abandonment.
How to use the Net Promoter Score® (NPS) metric
Simplifying CX YouTube series video on how to use the NPS metric.
Top UX metrics you should be using
Simplifying CX Youtube series episode on the three most important UX metrics and how to measure them.
Five steps to building a robust CX tech stack
Simplifying CX YouTube series episode on building a robust CX technology stack.
Adapt your CX strategy in 2021 using people, process, and technology
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
2021 CX predictions
Simplifying CX YouTube series video highlighting 2021 CX predictions.
How to manage customer service during COVID-19 holiday season
Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.
How to use the Customer Effort Score (CES) metric
Simplifying CX YouTube series video on how to use the CES metric.
What's The Difference Between Digital Experience and Customer Experience?
Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
The Top 3 User Experience Terms You Should Know
Simplifying CX YouTube series on the most popular user experience terms.
Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
Effortless Experience IS NOT Enough, Here’s Why!
Simplifying CX YouTube series episode on the effortless experience concept.
The difference between B2C and B2B customer journey mapping
Simplifying CX YouTube series episode on customer journey mapping for B2B and B2C companies.
How to Use the Customer Satisfaction Score (CSAT) Metric
Simplifying CX YouTube series episode on how to use the CSAT metric.
How to Run a Voice of the Customer (VoC) Program
Simplifying CX YouTube series episode on how to run a successful VoC program.
1 / 1