CX maturity playbook: Culture
Actionable insight to uplevel and transform the CX culture in your organization.
Tools
CX maturity playbook: Employee experience
Actionable insight to uplevel and transform your employee experience program.
CX maturity playbook: Customer journey mapping
Actionable insight to uplevel your use of customer journey maps and optimize the experience at every touchpoint.
CX maturity playbook: Listen, understand, and act
Actionable insight to uplevel how you listen to customers, understand their needs, and take action to improve the customer experience.
CX maturity playbook: Leadership buy-in
Actionable insight to uplevel your approach to gaining leadership buy-in for your customer experience program.
CX maturity playbook: Technology and tools
Actionable insight to uplevel your use of technology and tools for optimizing the customer experience.
CX maturity playbook: Customer experience strategy
Actionable insight to uplevel your customer experience strategy approach.
CX maturity assessment
Become a Customer Effort Score (CES) expert in a month.
Become a CES expert with our comprehensive 4-week email course.
Become a Net Promoter Score® (NPS) expert in one month
Become an NPS expert with our comprehensive 4-week email course.
Become a Customer Satisfaction Score (CSAT) expert in a month.
Become a CSAT expert with our comprehensive 4-week email course.
Salesforce Trailhead: Build a CX Program With GetFeedback and Salesforce
GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.
Download our Free CSAT Toolkit
Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator.
Free CSAT Calculator
Use our interactive calculator to measure your Customer Satisfaction Score (CSAT) and its impact on ROI.
10 Pro Tips for Live Chat Customer Support
Live chat support can be tricky. But don’t worry, we’ve got your back—follow these 10 tips to always deliver an amazing customer service experience.
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