How to scale personalized customer experiences
A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.
Salesforce
GetFeedback simplifies CX for Salesforce customers with a new integration and a new app
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
Announcing the GetFeedback Suite
GetFeedback joins forces with Usabilla to form a CX suite that brings a multi-channel view of the customer experience across your entire customer journey.
Salesforce Trailhead: Build a CX Program With GetFeedback and Salesforce
GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.
Interview with CX Ambassador April Obersteller
Interview with April Obersteller, senior manager of customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.
Zen Internet prioritizes the Customer Experience with GetFeedback for Salesforce
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.
Interview With CX Ambassador Simon Whight
Interview with Simon Whight, platform technical architect at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.
Optimize Business Operations With Surveys for Salesforce
Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX.
Power Einstein Prediction Builder With CX data
Understand the importance of pulling in customer feedback for data analysis and how to harness the power of Einstein Prediction Builder.
GetFeedback’s Salesforce Integration gave Vena the Bigger Picture
Read on to find out how Vena’ CX strategy evolved to an automated insight engine.
Measure Customer Loyalty With NPS in Salesforce
The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.
How to run a successful VoC program with Salesforce
5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.
How to Drive More Revenue With NPS, CSAT, and CES
Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply
40 customer retention statistics you need to know
Churn can cripple any organization. These 40 customer retention stats reinforce the growing need for effective customer experience management.
Getting Started with GetFeedback for Salesforce
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
Taking Action with Customer Satisfaction (CSAT) in Salesforce
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.
Taking action with Net Promoter Score (NPS) in Salesforce
The basics on how to use a Net Promoter Score (NPS) survey.
How to run a successful CX program with Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
Introducing GetFeedback for Field Service Lightning
GetFeedback turns Field Service Lightning into a more well-rounded solution by providing deeper visibility into the onsite service experience.
How to Measure Net Promoter Score® (NPS®) With Salesforce
Net Promoter Score is a fundamental customer loyalty metric. Learn how to integrate NPS with Salesforce to drive real results from customer feedback.
Introducing GetFeedback Flow Templates
With GetFeedback Flow Templates, surveys can be embedded directly in Salesforce screen flows to provide an easy-to-use interface that simplifies data collection.
Why GetFeedback is the Best Customer Experience (CX) Solution for Salesforce
At GetFeedback we believe the simpler a customer experience (CX) solution, the better. Read about our top competitive advantages.
How to Use Net Promoter Score® (NPS®) to Drive Growth
Many companies measure NPS, but few use it to its fullest potential. The Net Promoter Score survey isn't where the magic happens—it’s where it begins.
Introducing SMS Invitations
Now companies can collect real-time, quality feedback from on-the-go customers with GetFeedback's SMS survey feature: SMS Invitations.
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