How to Implement SMS Surveys With GetFeedback
Use this guide to learn how to apply and optimize this new survey distribution feature.
Salesforce
How to Implement Automated Email Surveys With GetFeedback
Use this guide to learn how to apply and optimize this new survey distribution feature.
Introducing Automated Email
With Automated Email you can create engaging one-touch email surveys that are sent directly at specific points in the customer journey.
The Ultimate Playbook for Live Chat Customer Service
An inside look into GetFeedback's best practices for live chat customer service.
Introducing GetFeedback for Salesforce Chat
Now companies can seamlessly integrate elegant surveys at the end of their live chat conversations and collect real-time, contextual customer feedback.
How to Implement Live Chat for Customer Support
The modern customer expects instant support from a real person—can you provide that?
Find and Eliminate Dirty Data That’s Lurking in Your Salesforce CRM System
Learn how to find and eliminate dirty data in your Salesforce CRM system to optimize your CRM system and make smart, strategic business decisions.
Streamlining Support with Salesforce Case Forms
Salesforce case forms help streamline your support processes and give customers an easy way to get in touch. Here are 6 simple steps to creating one.
3 Reasons to Store Feedback on the Customer Record
With survey results in Salesforce, you gain the context you need to make smarter business decisions. See why feedback belongs on the customer record.
Progressive Profiling: The Key to Personalized Marketing
Here’s a look at how progressive profiling can help businesses personalize their marketing and better connect with their buyers.
3 Tips on Maximizing Salesforce Survey Data
Customer feedback makes your CRM even more powerful. Here are a few simple tips on improving visibility and driving action with Salesforce survey data.
Enhancing Marketing Automation with Customer Feedback
GetFeedback for Pardot arms marketers with prospect feedback throughout the buyer journey, so they can learn from their audiences every step of the way.
Collect Quick, Actionable Feedback with Like/Dislike Questions
Empower your survey respondents to quickly tell you how they feel about a specific experience or piece of content with our new Like/Dislike question type.
6 Reasons to Store Customer Feedback in Salesforce
Is your customer feedback sitting in an Excel spreadsheet? You're not alone. Get more from customer feedback by integrating your surveys with Salesforce.
What Makes an Awesome Admin Awesome?
Salesforce Admins play a critical business role, but they often fly below the radar. We asked two MVPs to tell us what makes an Awesome Admin awesome.
Managed Mapping: Instantly Connect Your Surveys to Salesforce
With GetFeedback’s new Managed Mapping, Salesforce novices and veterans alike can automate the survey mapping process—no custom fields required.
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15 Fun Facts About Dreamforce [INFOGRAPHIC]
Salesforce celebrates 15 years of Dreamforce this year. Check out our #dreamfacts infographic for cool stats on the largest tech conference in the world.
Introducing One-Touch Email Survey Templates for Salesforce
Generate beautiful survey email templates for Salesforce or your email marketing tool. Embed survey questions inside your email to boost response rates!
Introducing GetFeedback for Salesforce Service Cloud
Customers ask for help through more channels than ever before. GetFeedback for Salesforce Service Cloud helps teams improve every service experience.
Using Omnichannel Feedback to Elevate Service Quality
Great customer service leads to happy customers, higher retention, and more revenue.
How Peapack-Gladstone Bank Supercharged Its Client Experience
We sat down with Peapack-Gladstone Bank to understand why they tapped into GetFeedback to supercharge their client experience.
How a Win-Loss Survey Helped Us Sell Smarter
Sales feedback can improve win rates big time, but few companies measure their sales experience. Here's how we used win-loss surveys to sell smarter.
Creating a Case Closed CSAT Workflow with Salesforce
Measuring customer service quality with Salesforce is crucial, and you can do it seamlessly with a case closed CSAT survey workflow in Service Cloud.
How to Measure Customer Satisfaction with Salesforce
Customer satisfaction data belongs in Service Cloud. Here are the basics of measuring CSAT with Salesforce, from implementation to best practices.