Reports

2020 CX research: Why CX teams will play a critical role in COVID-19 recovery

The Pandemic’s Impact on the State of Online Shopping Worldwide

This report examines how COVID-19 has affected the ecommerce industry and the customer experience space.

Best Practices to Prove the Business Value of CX

CustomerThink report that shows how to develop an ROI strategy for your CX program.

The State of B2B Customer Experience Report

Our 2020 research reveals a new outlook on the CX space and how to thrive in it.

The State of CX Teams: 5 Learnings From Our Peer Survey

We surveyed 180 CX professionals to dig into challenges, opportunities, and the state of CX teams.

New Research: Customer Service Trends and Best Practices

A global study to identify the latest customer service trends and best practices for curating and optimizing customer feedback.